PRIYA BABU
CHENNAI
Summary
Enthusiastic and dedicated professional with 1 year of experience in AR collections. Passionate about solving payment issues, helping customers, and achieving team goals. Seeking a growth-oriented work environment where I can utilize my skills in SAP, Excel, and customer communication while constantly learning and improving myself. Self-motivated AR Collection professional seeking a challenging role to utilize my experience in customer handling, dispute resolution, and collections while continuously learning and contributing to organizational success.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
AR Collection Team – OTC Process (ExxonMobil Project)
HCL TECHNOLOGIES
06.2024 - 05.2025
- Roles & Responsibilities in AR Collection:
- Portfolio & Account Management: Handled a portfolio of 20 customers in the ExxonMobil project, managing end-to-end accounts receivable collection activities and ensuring timely payment recovery.
- Accounts Receivable Collection Management: Managed the end-to-end AR collection process, ensuring timely recovery of outstanding invoices and reducing overdue accounts.
- P2P Collection Support: Coordinated with the Procure-to-Pay (P2P) teams of client customers to verify invoice receipt, obtain payment commitments, and resolve discrepancies affecting collections.
- Customer Support & Collection Calls: Handled daily collection calls (50+ inbound/outbound) to customers regarding past due invoices, provided payment reminders, and addressed customer queries professionally.
- Portal Customer & EDI Customer Management: Managed collections for portal-based customers and EDI (Electronic Data Interchange) customers, assisting them with payment-related issues, providing customer service support, and ensuring smooth payment processing through customer portals.
- Contract-Based Collection on Due Dates: Monitored customer contracts and ensured collection of payments strictly on or before the given due dates as per contract terms, reducing overdue accounts and improving cash flow.
- Dispute Identification & Resolution: Proactively identified dispute details by analyzing customer deductions, short payments, and payment delays; investigated root causes including invoice issues such as pricing mismatches, quantity discrepancies, missing POs, and billing errors.
- Invoice Issue Resolution: Identified and resolved various invoice issues including incorrect billing, missing attachments, tax mismatches, duplicate invoices, and delivery mismatches by coordinating with billing, sales, and logistics teams.
- Payment Issue Resolution: Identified and resolved payment issues such as short payments, unapplied cash, missing remittances, and incorrect payment allocations by investigating and coordinating with customers and internal teams.
- Write-Off Processing: Processed approved write-offs for small balances, uncollectible amounts, and bad debts as per company policy after proper validation and manager authorization.
- Refund Management: Managed refund requests arising from customer overpayments or duplicate payments, verified supporting documentation, and ensured timely refund processing.
- Aging Report Analysis: Regularly analyzed AR aging reports (30, 60, 90+ days), prioritized high-risk accounts, and reduced DSO by 15% through targeted collection strategies.
- Payment Promise Tracking: Tracked customer payment promises, sent follow-up reminders, and escalated non-payment cases to senior management when necessary.
- Collection Report of Payment Details: Prepared and maintained daily/weekly collection reports with customer payment details, promise-to-pay status, and variance analysis for management review.
- Customer Reconciliation: Performed account reconciliations for key customers using SAP and Excel to identify discrepancies and ensure accurate outstanding balances.
- Compliance & Audit Ready: Maintained detailed documentation of all collection activities, call logs, payment promises, write-offs, refunds, and customer communications for audit purposes.
Auditing Intern
RETECH SOLUTIONS PVT LTD
05.2024 - 06.2024
- Assisted in auditing processes and documentation.
Education
B.com - Corporate Secretaryship
01-2025
GPA: 83% (upto 5th sem)
HSC - undefined
01-2022
GPA: 96%
SSLC - undefined
01-2020
GPA: 71%
Skills
SAP Transaction Codes (T-codes):
Sales & Billing: VA01, VA02, VA03 (Sales Orders), VF01 (Billing Document), VF03 (Display Billing Document), VF2 (Billing Document List)
Finance & Collections: FBL05 (Customer Line Item Display), XD06 (Customer Master - Mark for Deletion)
Collection Reports: Payment details extraction, aging analysis, open item management
MS Office & Excel:
Excel Formulas: VLOOKUP, XLOOKUP, Pivot Tables, SUMIFS, COUNTIFS, IF Condition, TEXTJOIN, CONCATENATE, Data Validation, Conditional Formatting, Filtering & Sorting
Reporting: Collection report preparation, payment details tracking, dashboards
Certification
The Wadhwani Foundation – "JobReady - Employability Skills" program (2025-03-11)
DECLARATION
I hereby declare that all the above mentioned information is true to the best of my knowledge and belief.
Section name
Let me know if you want to condense this into a one-page resume or highlight any specific achievement (e.g., "achieved 95% collection target for 20 customer portfolio").
Timeline
AR Collection Team – OTC Process (ExxonMobil Project) - HCL TECHNOLOGIES
06.2024 - 05.2025
Auditing Intern - RETECH SOLUTIONS PVT LTD
05.2024 - 06.2024
SHRI VENKATESHWARA HIGHER SECONDARY SCHOOL - HSC,
SHRI VENKATESHWARA HIGHER SECONDARY SCHOOL - SSLC,
GURUNANAK COLLEGE OF ARTS AND SCIENCE - B.com, Corporate Secretaryship