V R Ramakanth

1. Regular review of open complaints and ensure response time and its closure as per SLAs.

2. Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.

3. Maintain Customer Ibase hygiene and regularly update end user data in system.

4. To drive customer engagement and high CSI. Building strong relationship with Customers by

ensuring timely maintenance and addressing the concerns proactively.

5. Developing and maintaining Channel infrastructure as per Expansion plan. Regular visits to Channel to ensure high level of engagement and alignment with organization objective.

6. Ensure adequate resource support to the channel to achieve committed SLAs &.Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.

7. Revenue generating by extended warranty, AMC sale

1. Managing Service Centre Operation and expanding service Networks.

2. Monitor the post service activities like follow up with the customers, service reminders & handling customer grievances for superior customer service.

3. Hands on experience in managing the entire spectrum of functions related to Customer, Dealer, Distributor, and SSD Service.

4. Trade Satisfaction: Receiving NDC copies from trade and resolving the trade complaints on regular basis and also updating reports to sales team/HO on timely basis.

5. Handling defective and DOA cases of customers and dealers and coordinating with commercial.

6. Systems Audit of Call Management & Inventory, Job sheet verification, IW or OW Spare.

7. Providing training to the field service personal service and showroom staff on new product launches.

8. Coordinating with warehouse for spares distribution. Warranty claims scrutinizing and issue of parts to service centers.

9. Quality feedback and suggestions to factory for improving quality on monthly basis.

10. MIS reports to HO on monthly basis.

11. Revenue generating by extended warranty, AMC sale.