VRAJ BHATT
Vadodara
Summary
Leader prioritizing exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Adaptable and flexible team player with strong time management and organizational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
5
5
years of professional experience
Work History
Front office receptionist
The Landmark London
04.2024 - 11.2024
- Maintained tidy reception area to provide visitors with positive first impression of company.
- Handled office petty cash and maintained flawless records.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Planned itineraries for guests.
- Oversaw office supply orders and replenished stock for staff use.
- Offered knowledgeable, friendly support to in-office guests.
- Responded to telephone enquiries from clients, vendors and members of public.
- Greeted and checked-in guests promptly and professionally.
- Reconciled floats and administered petty cash systems.
Kitchen Porter
THE LANDMARK LONDON
03.2023 - 03.2024
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
- Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
Steward
LORDS CRICKET GROUND
05.2023 - 09.2023
- Conducted comprehensive bag searches and ID checks.
- Interacted with guests and staff to build rapport.
- Reported incidents to security team for resolution.
- Assessed sites before events to identify potential risks or challenges.
- Delivered smooth events with proactive crowd and traffic control.
- Welcomed attendees and promptly resolved queries.
Process Associate
PALAI RCM SOLUTIONS PVT LTD
04.2022 - 12.2022
- Updated patient healthcare records, scanning and attaching Consent documents as required.
- Accurately and accordingly processed changes to patient registrations and records.
- Performed medical record checks, verifying all charts were audited and up to date with most recent patient data.
Installation Manager
MOJO365
07.2020 - 03.2022
- Ensured Solar installations were carried out effectively and efficiently in line with compliance procedures.
- Examined project plans and locations to identify and mitigate potential hazards.
- Worked quickly and methodically to consistently meet demands of fast-paced operations.
- Resolved complaints with proactive problem-solving and analysis.
- Offered detailed product and service advice based on customer needs.
- Managed over 200 projects per month
Internship Trainer
BAYVIEW HOTEL
01.2020 - 05.2020
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Replenished consumables and refreshments to enhance guest comfort.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
PG DIPLOMA - PG Diploma in Luxury Hospitality Management
University of West London
Ealing, EAL02.2024
Bachelor of Business Administration - HOSPITALITY AND TOURISM
Dr Babasaheb Ambedkar Open University
02.2022
BEGINNERS LEVEL-1 - FRENCH LANGUAGE
THE MAHARAJA SAYAJIRAO UNIVERSITY oF BARODA
10.2019
Skills
- MS Office
- Customer service
- Confident communicator
- Service promotions
- Customer relationship management
Name & contact
Timeline
Front office receptionist
The Landmark London
04.2024 - 11.2024
Steward
LORDS CRICKET GROUND
05.2023 - 09.2023
Kitchen Porter
THE LANDMARK LONDON
03.2023 - 03.2024
Process Associate
PALAI RCM SOLUTIONS PVT LTD
04.2022 - 12.2022
Installation Manager
MOJO365
07.2020 - 03.2022
Internship Trainer
BAYVIEW HOTEL
01.2020 - 05.2020
Bachelor of Business Administration - HOSPITALITY AND TOURISM
Dr Babasaheb Ambedkar Open University
BEGINNERS LEVEL-1 - FRENCH LANGUAGE
THE MAHARAJA SAYAJIRAO UNIVERSITY oF BARODA
PG DIPLOMA - PG Diploma in Luxury Hospitality Management
University of West London
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