Vraj Shah
Brisbane,QLD
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in customer service and relationship building. Skilled in developing strategic sales plans and enhancing client satisfaction through effective negotiation tactics. Recognized for consistently achieving sales targets and fostering team collaboration to drive revenue growth.
Has excellent command over language and strong technical background which suits perfectly in any sales and engineering position.
Overview
8
8
years of professional experience
Work History
Sales Associate
Optus Telecommunications
09.2024 - 09.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained product displays to ensure alignment with promotional strategies.
- Addressed customer inquiries and resolved issues to improve satisfaction levels.
- Collaborated with team members to achieve daily sales targets consistently.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Engineer
Blue Scope Steel
01.2024 - 09.2024
- Collaborated with cross-functional teams to deliver technical presentations on product features and benefits.
- Assisted clients in identifying solutions tailored to specific needs, enhancing customer satisfaction.
- Provided technical support during the sales process, ensuring accurate information flow to clients.
- Conducted product demonstrations, effectively showcasing capabilities and applications to prospective customers.
- Created detailed documentation for proposals and project specifications, ensuring clarity and compliance with standards.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
Retail Sales Associate
Telstra
02.2021 - 01.2024
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers in selecting products, providing tailored recommendations based on needs.
- Managed inventory levels, ensuring product availability and accurate stock records.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Sales Manager
AT&T
05.2019 - 01.2021
- Developed strategic sales plans to increase market share and drive revenue growth.
- Analyzed market trends to identify new business opportunities and customer needs.
- Led cross-functional teams to implement innovative sales strategies and enhance customer engagement.
- Trained and mentored junior sales representatives, improving team performance and productivity.
- Established key performance indicators (KPIs) to measure sales effectiveness and optimize processes.
- Collaborated with marketing teams to create targeted campaigns that align with sales objectives.
- Monitored sales forecasts and adjusted strategies based on performance metrics and market conditions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Electrical Engineer
WorleyParsons
04.2019 - 10.2020
- Led design and implementation of electrical systems for large-scale projects.
- Managed project timelines, ensuring compliance with industry standards and regulations.
- Mentored junior engineers, fostering professional development and technical skills.
- Conducted system analyses to identify areas for performance improvement and optimization.
- Enhanced system reliability by designing and testing complex electrical circuits for new product developments.
- Assisted in installation of electrical systems and components for commercial and industrial applications.
Junior Electrical Engineer
JD Monocrane
11.2017 - 04.2019
- Designed electrical schematics for crane systems, ensuring compliance with industry standards.
- Collaborated with senior engineers to troubleshoot complex electrical issues in machinery.
- Assisted in the development of project specifications and technical documentation for electrical installations.
- Conducted tests on electrical components to verify functionality and performance standards.
- Assisted in developing, testing and operating overhead crane systems such as Hyper-Glide, I-Glide and redundant in oscillation for heavy load pickup.
Education
Bachelors of Engineering - Electrical Engineering
Victoria University
Melbourne, Victoria, Australia11-2018
Victorian Certificate of Education (V.C.E) - Engineering
Bentliegh Secondary College
Melbourne, Victoria, Australia11-2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Electrical design
- Product sales
- Negotiation tactics
- Power systems
- Technical writing
- High voltage engineering
- Electrical drafting
- Power systems analysis
- Critical thinking
Timeline
Sales Associate
Optus Telecommunications
09.2024 - 09.2025
Sales Engineer
Blue Scope Steel
01.2024 - 09.2024
Retail Sales Associate
Telstra
02.2021 - 01.2024
Sales Manager
AT&T
05.2019 - 01.2021
Electrical Engineer
WorleyParsons
04.2019 - 10.2020
Junior Electrical Engineer
JD Monocrane
11.2017 - 04.2019
Bachelors of Engineering - Electrical Engineering
Victoria University
Victorian Certificate of Education (V.C.E) - Engineering
Bentliegh Secondary College