VRAJ PARESH PATEL
A/23 , GREEN PARK SOCIETY , NR. JOGANI NAGAR . ANAND MAHAL ROAD , ADAJAN - SURAT
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Adaptable to high-pressure, dynamic situations. Friendly and prompt Front Service Clerk skilled in using phone, computer, and office equipment. Strong multitasking abilities, effective communication, and interpersonal skills. Unmatched proficiency in front office operations, including advanced mathematical abilities. Energetic Front Desk Assistant experienced in facilitating guest check-in and coordinating travel arrangements. Capable of planning outings, providing necessary resources, and ensuring enjoyable visits for guests.
Overview
7
7
years of professional experience
Work History
DUTY MANAGER
DAMAN GANGA VALLEY RESORT BY TREAT.
01.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Communicated with hotel staff to ensure patron's needs were met.
- Handling EXCISE DEPARTMENT filing reports.
- Get in touch with the guest for getting more business every time.
- Prepare Front office key management report
- Prepare Safety management report
- Prepare Cash report
H R ASSOCIATE (PAYROLL)
ORANGE MEGA STRUCTURE LLP
12.2020 - 04.2021
- Collaborated with the HR department to rectify discrepancies in employee records, enhancing data accuracy.
- Supported team members during peak periods or absences by assuming additional responsibilities related to payroll processing.
- Conducted monthly reconciliations of benefit invoices with payroll deductions, identifying and resolving discrepancies with benefits administrators.
- Contributed to the development of new payroll policies and procedures aimed at improving efficiency and ensuring compliance.
- Managed employee leave balances, ensuring precise tracking and utilization of vacation days, sick time, and other types of leave.
- Boosted workflow efficiency by proactively identifying and implementing improvements within the payroll process.
VOCATIONAL TRAINING (FRONT OFFICE)
MERIDIAN HOTEL & BANQUETS.
06.2019 - 09.2019
- Assisted staff members in daily tasks, alleviating workload and enabling enhanced focus on critical assignments.
- Acquired industry-specific experience, applying learned concepts directly to practical work scenarios.
- Analyzed challenges and collaborated with teams to devise effective solutions.
- Fostered a positive team atmosphere by engaging with fellow interns on group projects and presentations
INDUSTRIAL EXPOSURE TRAINING
COURTYARD & FAIRFIELD BY MARRIOTT
07.2018 - 09.2018
- Supported staff members in daily tasks, reducing their workload and enabling a focus on higher-priority assignments.
- Applied learned concepts directly to practical situations within a specific industry, gaining valuable experience.
- Analyzed challenges and collaborated with teams to develop effective solutions.
- Organized and managed files, spreadsheets, and reports systematically.
- Assisted senior staff by preparing project presentations and reports.
- Actively contributed in team meetings, proposing insightful suggestions that facilitated innovative problem-solving strategies.
- Improved intern productivity through project coordination and continuous support.
Education
BECHELOR OF HOTEL AND TOURISUM MANAGMENT - HOTEL AND TOURISUM MANAGMENT
VIVEKANAND INSTITUTE OF HOTEL & TOURISM MANAGEMENT
Rajkot, India05-2022
HSC -
NATIONAL INSTITUTE OF OPEN SCHOOL
Maharajganj, India04-2018
SSC -
SMT V.D. DESAI WADIWALA HIGH SCHOOL
Surat, India03-2015
Skills
- Basic knowledge about Computer
- IDS SOFTWARE AND ESAY SOFTWARE
- Problem-solving skills
- Cash Handling
- Time Management
- Travel Arrangements
- Data entry expertise
- Billing and Invoicing
- Listening Skills
- New employee training
- Team supervision
- Customer communication
LNGG
English
Hindi
Gujarati
Timeline
DUTY MANAGER
DAMAN GANGA VALLEY RESORT BY TREAT.
01.2024 - Current
H R ASSOCIATE (PAYROLL)
ORANGE MEGA STRUCTURE LLP
12.2020 - 04.2021
VOCATIONAL TRAINING (FRONT OFFICE)
MERIDIAN HOTEL & BANQUETS.
06.2019 - 09.2019
INDUSTRIAL EXPOSURE TRAINING
COURTYARD & FAIRFIELD BY MARRIOTT
07.2018 - 09.2018
BECHELOR OF HOTEL AND TOURISUM MANAGMENT - HOTEL AND TOURISUM MANAGMENT
VIVEKANAND INSTITUTE OF HOTEL & TOURISM MANAGEMENT
HSC -
NATIONAL INSTITUTE OF OPEN SCHOOL
SSC -
SMT V.D. DESAI WADIWALA HIGH SCHOOL
Training
- Meridian Hotel & Banquets, Surat, Surat, Gujarat, Vocational Training (Front Office), Jun to Jul 2021
- Meridian Hotel & Banquets, Surat, Surat, Gujarat, Vocational Training (Front Office), Nov 2020 to Jan 2021
- Courtyard & Fairfield by Marriott, Bangalore, Bengaluru, Karnataka, Industrial Exposure Training (All Department), May to Sept 2019
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