Vratika Jindal
Ghaziabad
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes accounts receivable, invoicing, database management, client negotiations and collections management. Recognized for exemplary team collaboration. Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
GENPACT
08.2022 - 07.2024
- Handled 2 teams (Collections) within Order to Cash domain with team strength of 25 people
- Ensuring KPI’s and SLA’s are met
- Preparing dashboards, trends, various process level reports
- Participation in various process improvement activities through automation.
- Conducted regular reviews of existing processes and made recommendations for improvements.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Developed and maintained effective relationships with internal departments and external stakeholders.
- Coordinated the implementation of new processes and systems to improve overall operations.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Created reports outlining progress towards key objectives such as increased productivity or reduced costs.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Maintained accurate records of employee performance and attendance.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
- Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
- Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
Management Trainee
GENPACT
08.2019 - 07.2022
- Worked as a process trainer in US Automobile process, successfully trained 10 batches with first pass yield of 100%, was responsible for conducting Refresher Training and Process Knowledge Test.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Collaborated with senior management to ensure successful implementation of projects.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Enhanced leadership abilities through training and hands-on task completion.
Business to Enterprise
GENPACT
09.2018 - 08.2019
- Worked as a SharePoint Analyst as an Individual Contributor, building solutions including sites, pages, libraries, workflows supporting business processes and functions.
- Provided leadership during times of change by driving adoption and utilization of new technologies.
- Communicated effectively with internal stakeholders at all levels regarding progress updates and issues.
- Analyzed existing IT infrastructure to identify areas of improvement and recommend changes.
- Led cross-functional teams in the design, development, testing and deployment of large scale projects.
SME
GENPACT
07.2017 - 09.2018
- Worked as an Escalation Supervisor for the process, mentoring new hires and conducting process refresher and process update huddles, Quality monitoring, worked as a Shadow First Line Manager.
Collections
GENPACT
07.2015 - 07.2017
- Consistently brought accounts to current status by expertly handling delinquencies and meeting monthly Key Performance Indicators for US clients.
- Contributed to the production of various reports at both team and floor levels.
- Prepared reports of delinquent accounts for collections purposes.
- Generated monthly reports detailing progress on collections efforts.
- Conducted research on historical collections and artifacts.
- Developed strategies for improving overall collections performance.
Education
M.B.A.(HR & IT) - Human Resources Management
ABSS Institute of Technology
Meerut06-2022
B.Tech (CSE) - Computer Science
ABES Institute of Technology
Ghaziabad06-2015
Intermediate - Science Education
Guru Tegh Bahadur Public School
Meerut05-2011
High School -
Meerut Public School For Girls
Meerut05-2009
Skills
- Employee Supervision
- Performance Analysis & Tracking
- Process Improvement
- Service Delivery Management
- Training and mentoring
- Compliance Monitoring
- Operational Efficiency
- Customer Engagement
- Project Management
Certification
- SHRM Essentials of HR Management Certification of 6 months
- Lean and Green Belt Trained and Tested
- Completed certification in People Leadership, Change Management and Client Relationships
Accomplishments
- Received a TEAM award for the best team of 2022
- Received a GOLD Award for Meeting all targets for the year 2019
- Received 2 SILVER Awards for Managing Heads on Phone in the year 2019
- Received 16 BRONZE Awards for Exemplary Performance between 2015 to till date
- Received 2 SPOT Awards during training period
Contactdetails
9999368360, 9650864434, vratikajindal25@gmail.com
Personal Information
- Title: ASSISTANT MANAGER
- Date of Birth: 12/25/93
Hobbies and Interests
- Dancing
- Watching sitcoms
- Playing Online Games
Disclaimer
I hereby declare that the above written particulars are true to best of my knowledge and belief.
Languages
English
First Language
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager of Operations
GENPACT
08.2022 - 07.2024
Management Trainee
GENPACT
08.2019 - 07.2022
Business to Enterprise
GENPACT
09.2018 - 08.2019
SME
GENPACT
07.2017 - 09.2018
Collections
GENPACT
07.2015 - 07.2017
M.B.A.(HR & IT) - Human Resources Management
ABSS Institute of Technology
B.Tech (CSE) - Computer Science
ABES Institute of Technology
Intermediate - Science Education
Guru Tegh Bahadur Public School
High School -
Meerut Public School For Girls
Software
Oracle
SAP
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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