Open To Work
VRIJENDRA SAHU
Gurgaon
Summary
Results-driven Management professional with 10+ years of experience in Call Center operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
14
14
years of professional experience
Work History
Operations Manager
FIS Global
Gurgaon
04.2020 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Planned delivery routing, team workflows and promotional initiatives.
- Contributed to proposal and contract development, negotiations and meetings.
- Oversaw financial management, budget management, accounting and payroll activities.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Measured and reviewed performance via KPIs and metrics.
- Created corrective actions based on adverse KPI trends.
Assistant Manager
FIS Global
Gurugram
04.2018 - 08.2020
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Team Coach
FIS Global
Gurugram
01.2015 - 03.2018
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
Team Member
FIS Global
Gurgaon
04.2012 - 12.2014
- Used to serve customers via email/chat
Education
Bachelor of Science - Information Technology
SIKKIM MANIPAL UNIVERSITY - DE
Gurugram 08.2017
Skills
- Multi-Unit Operations Management
- Customer Service Management
- Contract Review and Recommendations
- Incidents Management
- Goal Setting
- Multidisciplinary Collaboration
- Maintaining Compliance
- Performance Reporting
- Process Improvement Strategies
- Business Process Re-Engineering
- Staff Scheduling & Development
- Records Organization and Management
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Business Leadership
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
₹199000/yr - ₹200000/yrTimeline
Operations Manager
FIS Global
04.2020 - Current
Assistant Manager
FIS Global
04.2018 - 08.2020
Team Coach
FIS Global
01.2015 - 03.2018
Team Member
FIS Global
04.2012 - 12.2014
Bachelor of Science - Information Technology
SIKKIM MANIPAL UNIVERSITY - DE