VRINDA DELLIKAR
Kondapur
Summary
Driven professional with a background in resolution management and a strong foundation in investment banking operations. Proven ability to deliver exceptional customer service while ensuring compliance with regulatory standards. Eager to leverage skills and expertise in a dynamic investment banking environment. Poised professional with many years of experience in mediating disputes between parties to deliver peaceful resolutions. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution.
Overview
2
2
years of professional experience
Work History
Resolution Specialist
Goldman Sachs
11.2022 - Current
- Resolved customer complaints for the Deposits – US Business Department, achieving recognition as one of the top 3 performers globally.
- Managed escalated customer complaints, Social media complaints & customer disputes in collaboration with stakeholders with careful attention to detail priority.
- Handled high-risk reports, Maintaining compliance standards & resolving exceptions.
- Led special projects to reduce volume and ensure faster resolutions through collaboration.
- Made decisions on customer awards for retention. Proactively sought exceptions for customer accounts and managed compliance documents in close collaboration with leadership.
- Drafted custom letters with compliance approval showcasing strong communication skills.
- Added value in Quality review in Evaluating process errors to maintain quality standards.
- Collaborated with fraud and tech teams to mitigate concerns on customer accounts, Managed deceased customer complaints & handled disputes concerning Fraud on account and compensation for disputed transactions.
- Contributed to process enhancements in leadership discussions. Analyzed and investigated customer concerns to ensure successful resolutions and maximum satisfaction.
- Reached out to compliance to make exceptions to customer accounts and managed the dispute process, including fraudulent account opening and account handling, while identifying risks and red flags associated with high-risk customers.
Education
MBA in Finance -
David Memorial College, Osmania University
11-2023
Certified Investment Banking Operations Professional -
Imarticus Learning
10-2023
Bachelor of Commerce -
Rishi Degree College, Osmania University
01-2021
MEC -
Tapasya Junior College
05-2017
S.S.C -
Matrusri E & L School
03-2015
Skills
- De-Escalation Techniques
- Dispute management
- Multitasking
- Decision-Making
- Attention to Detail
- Effective Communication
- Problem-Solving
- Analytical Thinking
- Time Management
Additional Qualifications
- I ranked among the top 3 global performers in Deposits - Asset Wealth Management for 'Marcus by Goldman Sachs,' excelling in reducing complaints volume and enhancing productivity as a Resolution Specialist.
- Learning SQL.
- Pursuing CFA.
- Director of Club Services, Rotaract Hyderabad Centennial RY 22-23.
- Qualified CPT in 2017.
Internship
Paid Intern, Darak and Associates : 01/2020 - 06/2020
- Assisted in preparing financial statements, Handled cash flow, Liquidity planning and investment strategies for financial stability.
- Assessed risks, prepared reports and adjusted strategies for optimal investment outcomes. Coordinated with teams and stakeholders to align investment strategies and enhance performance.
Personal Information
- Father's Name: Mukund Dellikar
- Date of Birth: 10/31/1999
Languages
English (R/W/S), Hindi (R/W/S), Telugu (R/S)
Timeline
Resolution Specialist
Goldman Sachs
11.2022 - Current
MBA in Finance -
David Memorial College, Osmania University
Certified Investment Banking Operations Professional -
Imarticus Learning
Bachelor of Commerce -
Rishi Degree College, Osmania University
MEC -
Tapasya Junior College
S.S.C -
Matrusri E & L School
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