Vrinda Malik
Delhi
Summary
Seeking a challenging position in client support to leverage my problem solving and support skills for the growth of a dynamic organization.
Knowledgeable [Desired Position] with strong background in communications. Successfully contributed to team projects, enhancing internal and external communication strategies. Demonstrated proficiency in content creation and crisis communication management.
Experienced with communication techniques and strategies to support team goals. Utilizes content creation and editing to enhance organizational messaging. Knowledge of media relations and crisis management ensures consistent and effective communication.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Marketing and Communications Team Member
Diversity Gifts
11.2023 - Current
- Collaborated with teams to handle the messaging and branding of diversity gifts, ensuring alignment with the organization's inclusion goals.
- Designed custom packaging and logos that reflect diversity and inclusion principles.
- Communicated the purpose of diversity gifts to both internal and external audiences, promoting awareness and appreciation for diverse cultures and identities.
Client Support Representative
WEBHELP LTD
07.2023 - 11.2023
- Global Delivery support for client Yodel (UK) through Calls, emails.
- Provided support in order management, supply chain management for client Digi-Key Electronics (USA)
Client Support Representative
Telus International
10.2022 - 03.2023
- Conducted duties in accordance with applicable standards, policies, and regulatory guidelines.
- Gathered and analyzed web metrics to produce weekly reports on progress against company objectives.
- Demonstrated critical thinking in problem-solving within tight deadlines and a fast-paced atmosphere.
- Provided feedback to improve the relevance and accuracy of internet search results.
Trainer
Greenfield Junior High School
01.2022 - 08.2022
Trainer, Teacher
Toddlers International School
04.2020 - 12.2021
Receptionist & Teacher
Bansal Institute
04.2018 - 04.2020
Education
Bachelor of Arts -
Swami Vivekanand Subharti University
Diploma - PTT
ACMT Group of College
Skills
Proactive and independent
Collaborative and independent contributions
Risk mitigation strategies
Strategic internal communications
Public engagement
Artistic project leadership
Public relations
Social media strategy
Effective team collaboration
Client support
Prioritization and scheduling
Strategic issue analysis
Activities
- Reading Books
- Listening to Music
- Traveling
- Dancing
- Cooking
- Watching Series/Movies
Achievements And Awards
- Certificates in French language, English workshop, and computer workshop from ACMT group of college.
- Workshop certification for Pedilite (fevicry) from ACMT Group of college.
- NIIT (National Institute of Information Technology) certification.
- Samadhan Shakti Sansth certification.
Timeline
Marketing and Communications Team Member
Diversity Gifts
11.2023 - Current
Client Support Representative
WEBHELP LTD
07.2023 - 11.2023
Client Support Representative
Telus International
10.2022 - 03.2023
Trainer
Greenfield Junior High School
01.2022 - 08.2022
Trainer, Teacher
Toddlers International School
04.2020 - 12.2021
Receptionist & Teacher
Bansal Institute
04.2018 - 04.2020
Diploma - PTT
ACMT Group of College
Bachelor of Arts -
Swami Vivekanand Subharti University