Summary
Overview
Work History
Education
Skills
Certification
Course
Work Availability
Timeline
BusinessAnalyst
Vrinda Rungta

Vrinda Rungta

Summary

At IBM, I've thrived in the IT industry for over 3 years. My passion for data fuels my work, and I actively manage data storage, retrieval, and debugging with SQL Server, while also wielding Excel for in-depth security analysis. I want to learn and grow in the enterprise roles, adding value to the organizations, solving business problems.

Overview

4
4
years of professional experience

Work History

Business Analyst

IBM
03.2022 - 10.2024
  • Revamped vulnerability support program to decrease its volume from 4000 to 800
  • Reduced vulnerability count by 80% through analyzing using Power BI and Excel, segmenting, and taking rigorous follow-ups from multiple application teams and business users, enhancing system security as the count of vulnerabilities decreased.
  • I understood the user's requirement to remove redundant data and helped analyze and identify data with no practical purpose from the system. This led to designing Project CLIPP, which provides flexibility and dynamism, reducing the user's manual labor
  • Played a key role in optimising User Acceptance Testing (UAT) procedures for implementing data changes across 23 locations by analysing and reviewing each test scenario, and coordinating with the users to perform UAT, ensuring smooth go-live transitions.
  • Achieved 100% on-time project completion by conducting and verifying the LES (Logistics Execution Services) portion of UAT.

Product Support Engineer

IBM
02.2021 - 02.2022
  • As technical support, we quickly responded to high and medium problems within 30 minutes, 95% of the time, and solved them within the SLA to ensure uninterrupted production at the client end.
  • Optimized ticket resolution system by solving around 1200 tickets to support IBM's PMI (Philips Morris International) customers in the Europe region, resulting in zero breaches
  • Helped setup auto-resolution of access related tickets to help business users across globe, using AD authentication, which resulted in decrease in number of tickets by 20%
  • Enhanced user satisfaction by modifying and optimizing over 15 reports using SSMS and SSRS to meet specific user requirements.
  • Volunteered to take the responsibilities in team lead's absence, supervising a team of 4 members while communicating updates across cross-functional team across 20 locations and 2 different time zones.

Education

B.Tech - ECE

Ajay Kumar Garg Engineering College
Gzb
01.2020

XII - CBSE

Birla Balika Vidyapeeth
Pilani
01.2015

X - CBSE

H.P. Children's Academy
Gorakhpur
01.2013

Skills

  • SQL
  • Python
  • Excel
  • Power BI, Tableau
  • Data Analytics
  • Data Visualization
  • JIRA
  • Confluence
  • Service Now
  • MES Apriso Desktop Client

Certification

  • Azure Microsoft Fundamentals
  • Databases and SQL for Data Science
  • Python for Data Science
  • Data Science Orientation
  • IBM certified Cloud Advocate

Course

Data Science & Machine Learning Course | Scaler - Ongoing:

● I am currently pursuing a Data Science & Machine Learning course at Scaler,

gaining hands-on experience with tools such as Power BI, Excel, MySQL,

Python, and NumPy

● I successfully worked on diverse datasets, including CO2 Emissions, Superstore, and Target's shopping retail data to analyse and derive insights using SQL from complex datasets demonstrated proficiency in data visualisation, statistical analysis, and programming

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Analyst

IBM
03.2022 - 10.2024

Product Support Engineer

IBM
02.2021 - 02.2022

B.Tech - ECE

Ajay Kumar Garg Engineering College

XII - CBSE

Birla Balika Vidyapeeth

X - CBSE

H.P. Children's Academy

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