Vritika Kalra
English Language and Culture Teacher
Summary
Dedicated and dynamic English and Culture teacher in fostering a stimulating learning environment conducive to student growth and development. Passionate about language acquisition and cultural exploration, adept at designing engaging lesson plans that integrate language skills with cultural insights. Skilled in utilizing various teaching methodologies to cater to diverse learning styles and abilities. Proven ability to inspire and motivate students to achieve academic success while fostering a deep appreciation for English language and cultural diversity. Strong interpersonal and communication skills, with a commitment to fostering positive relationships with students, colleagues, and parents.
Overview
9
9
years of professional experience
Work History
English Language and Culture Assistant
Ministry Of Education, Spain
09.2023 - Current
- Organize events that celebrate different cultures at school, helping everyone understand and appreciate diversity.
- Help students improve their reading comprehension by discussing what they read and doing practice activities together.
- Make it easier for classmates to work together by giving them group projects and encouraging teamwork.
- Work with school leaders on projects to help everyone learn languages better, like after-school clubs and fun events.
- Show new English teachers how to do their job well by giving them advice and support when they start.
- Help students become better writers by giving them feedback and exercises that are just right for them.
- Give extra lessons to students who are having a hard time in class, so they can do better over time.
Quality Coach
Teleperformance
06.2021 - 06.2023
- Developed comprehensive training materials for new hires, ensuring a strong foundation in quality control principles.
- Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
- Reduced defect rates by conducting thorough inspections and recommending process improvements.
- Reviewed technical documentation for accuracy and clarity, ensuring all specifications were met during production runs.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Teleperformance
02.2020 - 06.2021
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Executive
IDP Education
10.2018 - 10.2019
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Cross-trained and backed up other customer service managers.
Team Leader
Aegis BPO
10.2016 - 11.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior Customer Service Executive
Aegis BPO
11.2014 - 09.2016
- Reduced average call handling time through effective problem-solving techniques and efficient use of resources.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Implemented and developed customer service training processes.
Education
Master in Bilingual And Multicultural Education - English Language Teaching And Culture
La Universidad De Alcalá (UAH)
Alcalá De Henares 04.2001 -
Bachelor of Commerce - Commerce
University of Delhi
New Delhi 04.2001 -
Skills
Classroom Management
undefinedTimeline
English Language and Culture Assistant
Ministry Of Education, Spain
09.2023 - Current
Quality Coach
Teleperformance
06.2021 - 06.2023
Customer Service Representative
Teleperformance
02.2020 - 06.2021
Customer Service Executive
IDP Education
10.2018 - 10.2019
Team Leader
Aegis BPO
10.2016 - 11.2017
Senior Customer Service Executive
Aegis BPO
11.2014 - 09.2016
Master in Bilingual And Multicultural Education - English Language Teaching And Culture
La Universidad De Alcalá (UAH)
04.2001 -
Bachelor of Commerce - Commerce
University of Delhi
04.2001 -
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