Vrunda Thakkar
Head - HR & Customer Support
Navi Mumbai
Summary
Resource Optimizer | HR Strategist | OKR Specialist
Lead and oversee well-organized and efficient resource management by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across diverse environments.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Head Human Resources and CS
Augmont Goldtech | Arvog Finance
05.2018 - Current
- HR Strategy, PMS, Talent Acquisition, Organizational Design, Senior Leadership Hiring, OKR Management, Employee Lifecycle Management, Customer Success, VOC-Internal and External
- Implemented effective performance management systems (Agile OKRs) for ongoing employee development and growth.
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
- Led talent acquisition teams in-house in identifying top-tier candidates for critical organizational roles
- Instructed senior leaders on appropriate employee corrective steps.
- Exercised leadership capabilities by successfully leading through examples, motivating and inspiring other leaders.
Business Process Manager
Eran Group
11.2016 - 03.2018
- Strategy, International Talent Management, Performance Management, Capability Development, Employee Lifecycle Management
- Developed metrics-driven approach to evaluate the effectiveness of implemented business processes, leading to continuous improvement.
- Implemented automation solutions for repetitive tasks, freeing up valuable employee time for more strategic work.
- Streamlined business processes by analyzing workflow and implementing necessary improvements.
- Conducted rigorous root-cause analysis investigations to identify underlying issues in existing workflows and recommend corrective actions.
- Led change management initiatives to support the successful adoption of new processes and systems, minimizing employee resistance and maximizing return on investment.
- Increased efficiency by developing and implementing standardized operating procedures across departments.
- Aligned business processes with overarching company strategy, ensuring a cohesive approach towards achieving corporate objectives.
Assistant Manager
Dun & Bradstreet
- Solely led performances and growth of 3 domestic BPOs for D&B's learning Solutions vertical
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored team members to enhance professional development and accountability in workplace.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Locon Solutions (Housing.com)
05.2015 - 11.2016
- Performance Management, People Management
- Monitored and improved pre-sales trends to adjust strategies accordingly for optimal profitability.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Manager RMC
Times Of Money
06.2014 - 03.2015
- Team Building, NPS, Remittances
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Assisted in the development of operational procedures specific to the needs of international Customers.
- Streamlined overall operations by identifying redundancies in existing procedures, proposing improvements that reduce wasted effort without compromising quality or accuracy of results.
- Supported interdepartmental collaboration by providing clear communication regarding payment status updates or potential issues that may affect other teams'' processes.
- Enhanced customer satisfaction with teams, by providing prompt, accurate, and friendly service during the remittance process.
Assistant Manager
Dun & Bradstreet Info Services
01.2013 - 04.2014
Team Leader
Arvato Bertelsmann
01.2014 - 04.2014
Senior Consultant
Sutherland Global Services | WNS Global Services
02.2008 - 10.2012
Education
EDP HRM -
XLRI
09.2021 - 05.2022
EDP HRM - undefined
SHRM
09.2021 - 05.2022
Essentials of Leadership - undefined
IIM Bangalore
08.2021 - 05.2021
MBA - undefined
IIBM
07.2014 - 05.2015
Proficiency (English) - undefined
British Council
02.2021 - 05.2022
Skills
Personal Information
- Date of Birth: 07/02/1987
- Nationality: Indian
References
References available upon request
Timeline
EDP HRM -
XLRI
09.2021 - 05.2022
EDP HRM - undefined
SHRM
09.2021 - 05.2022
Essentials of Leadership - undefined
IIM Bangalore
08.2021 - 05.2021
Proficiency (English) - undefined
British Council
02.2021 - 05.2022
Head Human Resources and CS
Augmont Goldtech | Arvog Finance
05.2018 - Current
Business Process Manager
Eran Group
11.2016 - 03.2018
Assistant Manager
Locon Solutions (Housing.com)
05.2015 - 11.2016
MBA - undefined
IIBM
07.2014 - 05.2015
Manager RMC
Times Of Money
06.2014 - 03.2015
Team Leader
Arvato Bertelsmann
01.2014 - 04.2014
Assistant Manager
Dun & Bradstreet Info Services
01.2013 - 04.2014
Senior Consultant
Sutherland Global Services | WNS Global Services
02.2008 - 10.2012
Assistant Manager
Dun & Bradstreet
Similar Profiles
Yusry DanishYusry Danish
Scare Actor at GoldTech ServicesScare Actor at GoldTech Services
Rakesh KumarRakesh Kumar
Telecommunication Fiber Technician at Goldtech Engineering Ltd.Telecommunication Fiber Technician at Goldtech Engineering Ltd.
Maika NakorolevuMaika Nakorolevu
Telecommunications Technician at GoldtechTelecommunications Technician at Goldtech