Playing Cricket and Squash, going for long drives, exploring new hiking trails, and watching movies
VRUSHABH SHAH
Mumbai
Summary
Dynamic program manager with a proven track record of overseeing complex, cross-functional work streams from initial planning and requirement definition to successful execution and sustainment. Expertise in coordinating diverse teams and resources to achieve strategic objectives while delivering high-impact results. Proficient in navigating challenges and driving continuous improvement initiatives that enhance program efficiency and effectiveness. Committed to fostering collaboration and innovation within fast-paced environments, ensuring alignment with organizational goals and stakeholder expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager
Tata Consultancy Services
11.2011 - Current
- Currently serving as a Program Manager since January 2020.
- Responsible for implementing and integrating all existing TCS HR and Finance products into the TCS UK subsidiary, while ensuring the project meets daily objectives.
- Develops proposals and execution plans based on the program roadmap for phased implementation.
- Executes process improvement initiatives to enhance customer satisfaction.
- Facilitates discussions on requirements, manages product backlog grooming, and coordinates release planning in collaboration with the TCS Product Owner and the UK subsidiary.
- Collaborates with the UK subsidiary and the TCS Product Owner to finalize the onboarding strategy for the respective TCS products.
- Resolves conflicts among various stakeholders effectively.
- Communicates milestones and timelines to both UK subsidiary and TCS stakeholders, ensuring proper tracking until completion.
- Manages program costs and budgets efficiently.
- Provides daily and weekly status updates on the program to senior management.
- Identifies potential risks, categorizes them by criticality, and develops contingency plans to mitigate risks.
- Participated in pilot tests and revised programs based on feedback and results.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Production Support
Siebel CRM Team (Citibank client)
06.2015 - 12.2019
- Ensuring resolution of service requests and incidents, maintain optimum quality of deliverables, address issues/ad-hoc requests, ensure adherence to compliance of processes, contribute to knowledge management within the team
- Well versed with Incident management process and Problem management tools like ServiceNow
- Adherence to SLAs and support processes, prompt response to customer queries, incidents and requests
- Liaise with Development and testing team to be abreast with the on-going releases
- Provide Level one support and technical expertise in delivering ad-hoc requests
- Resolving queries of users globally, by providing them effective solutions.
Reconciliation Analyst
Worldlink Operations Control & Reporting (Asia region)
01.2013 - 06.2015
- Reconciliation: Handling all financial aspects; managing daily reconciliation between bank and company accounts as well as handling daily receipts, monthly revenue intake sheets, spreadsheet files and inter-company reports. Verifying cash reconciliations to ensure that the exceptions noted are treated correctly. Coordinating with other areas within the bank in order to clear reconciliation exceptions in a timely manner.
- MIS Reporting: Presenting a true and fair view of the financial position of the company by way of timely preparation of annual reports and analyzing key business indicators including debtors control and fund flow management to facilitate decision-making. Preparing MIS related to debtors & creditors, weekly dash board release related to payment & collection. Sharing daily MIS, volumes and reports to the Manager.
Analyst
Billing Operations Team – ‘Worldlink’ (NAM region)
11.2011 - 01.2013
- Undertook fact-based data analysis and developed new setups based on different pricing structure of multiple currencies, existing changes, termination of accounts and generating invoices, etc.
- Conducted monthly adjustments required for the accounts and handled various queries and mail box
- Responsible for financial reporting accuracy; produced and distributed recurring and ad hoc management reports and MIS
Analyst
Standard Life Insurance
01.2009 - 05.2011
- Company Overview: Company Profile: Standard Life PLC is a long-term savings and investment business, with headquarters in Edinburgh and operations around the globe. It has 1.5 million shareholders in more than 50 countries and over 6 million customers.
- Reviewed Life and Pension products for the UK market. Ensured updated product knowledge and regulatory requirements governing Life & Pension schemes
- Interfaced with target business representatives to validate business requirements/requests for analysis and presented intermediate and final analytical results
- Analyzed and gathered logical conclusions from the provided data; identified and involved key stakeholders to obtain required information. Used proper business writing techniques to document requirements accurately
- Analyzed transactional data to ascertain volume trends and highlighted key observations to senior management
Education
Post Graduate - Accounting and Finance
Aston Business School
United Kingdom07.2008
Bachelors of Management Studies (BMS) - Management
University of Mumbai
Mumbai06.2006
Skills
- Program performance analysis
- Business Analysis
- Procurement
- Critical thinking
- Risk analysis and management
- Decision-making
- Flexible and adaptable
- Project coordination
Interests
Certification
- SAFe 5 Agilist, - [March, 2023]
Additional Information
Project Support in the UK: June-July 2024
Successfully onboarding 800 TUPE associates which required a comprehensive approach that addresses communication, training, support, and integration. By focusing on these aspects, which created a positive onboarding experience that fosters engagement, retention, and high performance among the new associates
Linguistic Abilities
English
Hindi
Marathi
Gujarati
Industry Exposure
IT and Non-Banking Financial Companies
Career Highlights
- Worked as part of the UK team; identified pricing errors in External Fund Links while on secondment to the UK
- An active part of the team for migration of Marketing Concessions Process to Mumbai including documentation of process, challenging the existing process and introduction of a new streamlined process
- Obtained various positive feedbacks from Stakeholders on work management and analytical skills
Personal Dossier
- Address: Shantivan 2/B 508, Raheja Township, Malad East, Mumbai – 400097
Hobbies
Playing Cricket and Squash, going for long drives, exploring new hiking trails, and watching movies
Timeline
Production Support
Siebel CRM Team (Citibank client)
06.2015 - 12.2019
Reconciliation Analyst
Worldlink Operations Control & Reporting (Asia region)
01.2013 - 06.2015
Program Manager
Tata Consultancy Services
11.2011 - Current
Analyst
Billing Operations Team – ‘Worldlink’ (NAM region)
11.2011 - 01.2013
Analyst
Standard Life Insurance
01.2009 - 05.2011
Post Graduate - Accounting and Finance
Aston Business School
Bachelors of Management Studies (BMS) - Management
University of Mumbai