Vrushali Adsul

• Develop and execute a comprehensive data quality strategy and roadmap that aligns with the organization's goals and objectives.

• Manage and mentor a team of data quality analysts, providing guidance, training, and performance evaluations.

• Establish data quality standards, guidelines, and best practices for data collection, storage, and reporting..

• Data Quality Metrics: Define and track key data quality metrics and KPIs to measure the effectiveness of data quality efforts.

• Metric-Driven Approach: Be metric-driven in data quality efforts, and develop proper reporting processes to communicate data quality improvements and challenges to stakeholders.

• Issue Resolution: Investigate and resolve data quality issues in a timely manner, working closely with data owners, operations, and project teams.

• Building a strategic approach to create a long-lasting and value-driven customer experience.

• Keep track of upcoming renewals and work out with the team to minimize the churn risk in advance.

• Track the account health by using various health indicators and use a proactive approach to solve customer issues.

• While managing renewals, explore various effective and creative ways to serve the client and explore opportunities of upsell and cross-sell.

• Minimize the account churn by critically analyzing the churn reasons, conducting RCA, and executing solutions for future renewals.

• Built the Customer Success team from scratch, defines process and protocol for the team to handle customer accounts

• Strong Hands on process optimization and continuous improvement

• Define and execute Customer Success plan from onboarding, customer engagement, satisfaction, till upsell and cross sell

• Brought innovation in customer success strategies to implement organization vision.

• Lead and manage team of 20+Customer Success professionals

• Build deep relationship with all the assigned customers includes B2B and B2C

• Own customer support to ensure timely closure of quality issues.

• Keep regular meetings with key stakeholders & running Business Reviews.

• Working closely with the Customer’s partner & with other team members (Technical and marketing consulting/ Sales Executives/Product engineering/Customer support) to be sure mutual objectives are met in support of customer experience and satisfaction.

• Track NPS and make sure customers feedback are actioned

• Proficiency in using CRM e.g. FreshDesk

• Research, document and recommend improvements to Customer Experience.

• Be a voice of customer with Product Team to give delighting customer Experience.

• Identify, monitor and implement continuous improvement best practices to make robust product.

• Map the product process, identify areas of waste, duplication and multiple errors and develop sustainable improvement plan

• Working on powerful BI tool “Sisense” to provide insightful reporting to customers which involves requirement gathering, creating reporting designs, getting client feedback and improvements in delivered reports.

• Research, document and recommend improvements to Customer Experience.

• Be a voice of customer with Product Team to give delighting customer Experience.

• Identify, monitor and implement continuous improvement best practices to make robust product.

• Map the product process, identify areas of waste, duplication and multiple errors and develop sustainable improvement plan

• Working on powerful BI tool “Sisense” to provide insightful reporting to customers which involves requirement gathering, creating reporting designs, getting client feedback and improvements in delivered reports.