Vrushali Jayant Mane Deshmukh

To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization with devotion and combination of hard + smart work.

Overall 4 years and 11 month Operations management experience in Banking Industry in following Departments: Gold Loan, Outward clearing , Account Opening, , Branch Operations and Retail asset File disbursment.MANAGING AUDIT ,DECEASED AND DEATH CLAIMS.

• Appropriately assess risk when business decisions are made.
• Conduct client profile review for customer account.
• Update KYC form and client profile, Perform KYC task including monitoring and tracking.
• Accountable for audit compliance of branch and maintaining five S.
• Managing and settlement of deceased and death customer's estate and account.
• Maintain logs and record of all customer queries as per the standard procedure and guideline following RBI guidelines where applicable & monitoring critical accounts, adhering TAT for different aspects of banking.
• Communicate pertinent information to senior managers and support activities.
• Attending to high net worth individuals and institutions concerns & complaints and undertaking steps for effectively resolving.
• Conduct basic analysis and research as well as workflow management.

• B.Sc Agriculture, Ratnai College of Agriculture Akluj, First, 2018
• P.G. Diploma in Banking Operation Management, IFBI, Pune, IRDA Certified, 2020

• Gender: Female
• Marital Status: Married

• Follow established procedure to complete complex assignment and resolve problem that required in-depth investigation and research.
• Managing start to end clearing process, Verification of the details of physical cheques against the listing done as per deposit slip.
• Support process by managing transactions as per required quality standards.
• Document all pertinent end user identification, information, including name department contact information and nature of problem.
• Monitoring on financial crime, money laundering sanctions.
• Disbursement process of retail asset such as two wheeler loan, auto loan, SHG loan, Gold loan.
• Build capability to ensure operational excellence and maintain superior customer service level of existing account.