Vrushali Nanaware
Pune
Summary
Dynamic Senior Associate with extensive experience at WNS Services Ltd, excelling in issue identification and case handling. Proven track record in enhancing customer satisfaction through effective query resolution and meticulous attention to detail. Adept at utilizing advanced MS Excel to streamline processes and ensure data integrity in high-pressure environments.
Overview
5
5
years of professional experience
Work History
SENIOR ASSOCIATE
WNS services Ltd
Pune
01.2024 - 07.2025
Customer Support
- Handling policy related queries for onshore team (UK based employees for Reassure)
- Working for Pension and Life policies for uk based people
- Processed requests for letters of authority, Power of Attorney, and full policy details for servicing agents and financial advisors.
- Conducted outbound calls to policyholders to process requests for policy opt-outs.
- Implemented professional email etiquette standards to enhance communication.
- Making sure the reports and requirements are all updated and no data breaches happening
SENIOR TECHNICAL SUPPORT EXECUTIVE
Concentrix Pvt. Ltd.
Pune
01.2022 - 10.2022
TECHNICAL SUPPORT EXECUTIVE
eClerx Pvt Ltd
Pune
11.2020 - 11.2021
Education
Bachelor of Computer Applications - Computer
Pune University
Pune, India08.2022
Skills
- Case handling
- Policy administration
- Data management
- Advanced MS Excel
- Query resolution
- Issue Identification
- Attention to detail
- Customer service
Languages
Proficient, Proficient, Proficient
Personal Information
- Date of Birth: 7th September 1995
- Marital Status: Single
- Place of Birth: Pune
Disclaimer
All the information provided in this resume is true to the best of my knowledge and belief.
Timeline
SENIOR ASSOCIATE
WNS services Ltd
01.2024 - 07.2025
SENIOR TECHNICAL SUPPORT EXECUTIVE
Concentrix Pvt. Ltd.
01.2022 - 10.2022
TECHNICAL SUPPORT EXECUTIVE
eClerx Pvt Ltd
11.2020 - 11.2021
Bachelor of Computer Applications - Computer
Pune University