Vrushali Upadhyay

• Provided back-end support for restful webservices using Java
• Managed and resolved technical issues and troubleshooting requests to solve user problems.
• Engaged with clients to plan and optimize site issues-queries.
• Website development, converted mockups into usable web presence with HTML/CSS, JavaScript and angular.
• Implemented changes and integrated requested elements to streamline business operations.

• Designed and developed a low latency, high throughput trading reference data application with SLA for processing single request less than `5 millisecond, supporting ~10000 unique id generations per min, deployed 24*5 in three global regions
• Collaborated with cross-functional teams to implement system upgrades and enhancements.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Monitored systems in operation and quickly troubleshot errors L2,L3.
• Trained end-users on software applications and troubleshoot user-related issues.
• Successfully established external communication module using FIX protocol and solace messaging service for downstream users.
• Used ticketing systems to manage and process support actions and requests.
• Conducted JAD sessions with Subject Matter Experts (SME's) to obtain domain level information, asking detailed questions and carefully recording the requirements in a format that can be reviewed an understood by both business and our technical team.
• Assisted with updating technical support best practices for use by team.

GDX and Cash reconciliation applications were designed to support cash claim processing in CVS pharmacy.

• Developed high-level technical design document and detailed design document
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Analyzed the existing system and suggested changes for efficiency and low maintenance cost.
• Cash reconciliation Application developed using JSF 1.2, Spring and Hibernate.
• Front end of the application developed and supported using Ice faces 1.3 and JSF 1.2 and HTML for GDX.
• Provided support in all testing phases -Unit, QAT, UAT, Production environment, and in post-deployment activities.
• Delivered support training to help customers learn key features of applications.
• Monitored systems in operation and quickly troubleshot errors. Documented support interactions for future reference.

RDB Portal was a delivery preference portal that was designed to provide station closure dates and delivery instructions to the user. The portal was designed such that each area is identified as a station; address is added to the station with stop information.This functionality allowed operational flexibility to the stations handling packages.

• Analyzed business requirements, participated in technical design, development and testing of various modules assigned.
  Implemented the front end design using JSF 1.2 and Icefaces 1.8.2, JSP, AJAX, HTML,CSS and JavaScript
• Used Spring DI and Inversion of control for configuring application component. Hibernate 3.3.0 is used for Object relational mapping. Used Hibernate Object for state management ,Hibernate template for writing and executing database queries
• Implemented test driven development by writing JUnit test cases for each module. Used Maven tool for the build and deploy procedure

'One HSBC' project was developed to provide internet-based banking experience to its users. The primary focus was on online account opening and providing basic account services online.

• Successfully delivered login design to users for seamless banking experience
• Delivered core functionalities for viewing account activity details using calendar service
• Designed account opening forms for online account opening and PDF-based account opening