Summary
Overview
Work History
Education
Skills
Timeline
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V S Sathyajith

V S Sathyajith

APRA 219, Palliparambil House, Adv. Janardhanakurpp lane, Kaloor, Kochi

Summary

Highly motivated professional with 23 years of IVD experience and with 7 years of experience in people management role. Consistently drives results by building and leading high-performance teams, excellent at implementing business strategic initiative that drive business growth and customer satisfaction. Drive employee engagement and optimize talent development. I am committed to fostering a cohesive workplace culture that supports organizational growth and operational efficiency.


Overview

23
23
years of professional experience

Work History

State Service Manager

Beckman Coulter India Pvt Ltd
09.2022 - Current
  • Handling Karntaka and Kerala state service operations to support annal business of 1000 Million INR.
  • Driving service revenue generation and Channel partner service activities.
  • Coordinating cross functional efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Conducted regular performance evaluations for team members, offering constructive feedback and facilitating professional development opportunities.
  • Managing the team of 14 members.

Team Leader

Beckman Coulter India Pvt Ltd
05.2019 - 09.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Managed Team of 7 Members.

Area Service Manager/Technical Trainer

Beckman Coulter India Pvt Ltd
05.2012 - 05.2019
  • Enhanced employee technical skills by conducting training modules and hands-on workshops for Urine automation.
  • Handled escalation support for SWA for Urine automation product line.
  • Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
  • Improved customer satisfaction by addressing and resolving service issues in a timely manner.
  • . Boosted customer retention rates by consistently delivering exceptional service experiences.

Service Manager

Medica-line
06.2008 - 02.2012
  • Delivering customer support for multiple product line like Biochemistry, Hematology, Histopathology and blood bank instruments.
  • Handling escalations and mentoring junior engineers.

Area Service Manager

Everlife-CPC Dignostics
02.2005 - 05.2008
  • Installations, setup, validations, customer trainings, Repair visits and preventive maintenance for diagnostics equipments.
  • Drive and generate service revenue for assigned territory.


Service Engineer

Timpac Engineers
12.2002 - 02.2005
  • Providing services and onsite demo for Surgical Lasers and Radio surgery equipments.

Education

Diploma in Biomedical Engineering -

Model Polytechnic
Painavu, Kerala
03-2002

Skills

  • Team Building
  • Multitasking
  • Performance Monitoring
  • Project Management
  • Driving service Revenue
  • Strategic Planning
  • Team Leadership
  • Process Optimization
  • Data Analysis
  • Problem solving process

Timeline

State Service Manager

Beckman Coulter India Pvt Ltd
09.2022 - Current

Team Leader

Beckman Coulter India Pvt Ltd
05.2019 - 09.2022

Area Service Manager/Technical Trainer

Beckman Coulter India Pvt Ltd
05.2012 - 05.2019

Service Manager

Medica-line
06.2008 - 02.2012

Area Service Manager

Everlife-CPC Dignostics
02.2005 - 05.2008

Service Engineer

Timpac Engineers
12.2002 - 02.2005

Diploma in Biomedical Engineering -

Model Polytechnic

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V S Sathyajith