Playing CHESS , listening special persons debates, interviews
Hi, I’m
V S BHAVANI YERRA
Branch Operations Manager
Rajahmundry,Andhra Pradesh
Summary
Seeking a challenging position, which offers opportunity to improve my skills through my hard work, and to work dynamically towards the growth of the Organization.
Overview
19
years of professional experience
1
Language
Work History
CSB BANK Ltd.
Branch Operations Manager (BOM)
9 2022 - Current
Job overview
- To head branch operations ensuring top of the line customer service and customer engagements
- Maintained friendly and professional customer interactions.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Set up and supervised cash shipments.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
AXIS BANK Ltd.
Branch Operations Head (BOH)
05.2020 - 09.2022
Job overview
- Manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch
ICICI BANK Ltd.
Deputy Branch Manager (DBM)
03.2016 - 05.2020
Job overview
- Make Achieve annual targets for branch set in AOP (Annual operative plan)
HDFC BANK Ltd.
Assistant Manager
04.2013 - 02.2016
Job overview
- Responsible for cash and customer transactions
Millennium Software Solutions (P) Ltd.
Customer Service & Operations
03.2011 - 02.2013
Job overview
- Updating on New Tools, software applications and packages
Max New York life Insurance Co Ltd.VIZAG, Andhra Pradesh
Customer Service Executive
2008.08 - 2011.02 (2 education.years_Label & 6 education.months_Label)
Job overview
- Processing of New Business Applications
ICICI prudential Life Insurance Company Ltd.
Central Processing Agent - (CPA)
10.2007 - 06.2008
Job overview
- Verifying the Logins
Reliance Web World
Office Assistant
10.2005 - 02.2006
Job overview
- Efficiently handle internal and external customers
Education
University Overview
- Bachelor’s Degree in Computer Science from Andhra University
- M. Sc (IT) from Nagarjuna University
Skills
Testing Tools (Manual & Automation (QTP, QC))
OS: windows 98, 2000,2007, XP, Dos60
Languages: C, C, FoxPro 26, COBOL
Database : Lotus , Dbase
MS Office, Arch structure of 8086
PGDCA
Good communication skills
Willing to Learn New Concepts
Positive attitude, Dedication at work
Responsiveness with commitment and drive to succeed
Awareness of Banking regulations
Banking Product knowledge
Sales and Influencing Skills
Banking
Financial Analysis
Certified Financial Planner
Business Relationship Management
Operational Reports
Fraud prevention
Sales Planning
Operations Management
Problem-solving aptitude
Staff Recruitment and Hiring
Multitasking
Certified Anti-Money Laundering Specialist
Compliance Assessment
Sales professional
Team building
Client acquisition
Accomplishments
- Awarded with a Certificate of Appreciation from Regional Manager & Managing Partner & Projects for being the “Contribution in the month of October 2008”
- Awarded with a Certificate of Appreciation from Zonal Vice President Mr. A P S Bhalla for being the “Key Contributor” in Agency Functioning in the month of November 2008.
- Awarded with a Certificate of Appreciation of “Outstanding Contribution & Dedication” towards promoting Quarter3 contest held from July 09 to Sep 09 From Director & Head –Agency Distribution with Mr. Rajender Sud
- An Certificate of Appreciation received from Cluster Head – on supporting Sales function in Dec’14 by Opening 7 Accounts
- An Appreciation mail Received on Mission – Accounts Calling, as value build up initiative taken by me in the month of Mar’15 and got the opportunity to be a part of winning team of 150Cr.
- An Appreciation mail Received from Cluster Head on playing a Vital role in absence of employees by doing Multi-tasking with Multi-functional.
- Qualified for IMAGICA contest exotica location Novatel from ICICI
- Qualified for ANDAMAN program from ICICI
- Qualified for BEAT YOUR BEST- prestigious event with Film Actor and Actress sharuk and Jacqueline
- Monthly qualifications of prestigious ZONAL HEAD intiative OCMC continuous achiever from ICICI
- Zonal Head competency development program from ICICI
- National competency Development Program from ICICI
- Regional R & R from ICICI
- National program for FD – Pro FD league from ICICI
- Champion in Mutual funds program from ICICI
- Pro PL/BIL league from ICICI
Personal Information
- Date of Birth: 03/05/83
- Nationality: Indian
- Marital Status: Married
Interests
Timeline
Branch Operations Head (BOH)
AXIS BANK Ltd.
05.2020 - 09.2022
Deputy Branch Manager (DBM)
ICICI BANK Ltd.
03.2016 - 05.2020
Assistant Manager
HDFC BANK Ltd.
04.2013 - 02.2016
Customer Service & Operations
Millennium Software Solutions (P) Ltd.
03.2011 - 02.2013
Customer Service Executive
Max New York life Insurance Co Ltd.
2008.08 - 2011.02 (2 education.years_Label & 6 education.months_Label)
Central Processing Agent - (CPA)
ICICI prudential Life Insurance Company Ltd.
10.2007 - 06.2008
Office Assistant
Reliance Web World
10.2005 - 02.2006
Branch Operations Manager (BOM)
CSB BANK Ltd.
9 2022 - Current