V. SENTHIL KUMAR VASU
Chennai
Summary
Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Area Service Manager
V. SENTHIL KUMAR
CHENNAI
04.2001 - 04.2023
- Implemented process and cost-saving initiatives to enhance operational efficiencies.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Directed and managed team of 20 service technicians in regional capacity.
- Designed and implemented regional safety protocols to protect customers and technicians.
Service Manager
GILBARCO VEEDOR ROOT
CHENNAI
04.2001 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and develop effective and practical solutions
- Developed and maintained positive relationships with customers to build rapport and trust
- Coordinated with other departments to maintain streamlined and productive workflow
- Maintained records of service transactions and customer feedback for future reference
- Developed customer loyalty programs to increase customer satisfaction
- Resolved customer complaints in professional and timely manner
- Implemented strategies to increase customer service satisfaction ratings
- Monitored inventory levels and placed orders to replenish stock
- Analyzed service reports to identify areas of improvement
- Negotiated with vendors to secure best prices for parts and supplies
- Monitored service staff performance and provided feedback for improvement
- Developed department processes and procedures to boost customer satisfaction
- Set aggressive targets for employees to drive company success and strengthen motivation
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Defined clear targets and objectives and communicated to other team members
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Managed senior-level personnel working in marketing and sales capacities
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Met with customers to discuss service needs and offer available solutions
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Hired, trained and supervised team of service staff members to meet business goals
Service Manager
GILBARCO VEEDOR ROOT INDIA PRIVATE LIMITED
CHENNAI
04.2001 - Current
Education
DIPLOMA - DIPLOMA IN ELECTRICAL ENGINEERING (I & C)
HINDU HIGHER SECONDARY SCHOOL
CHENNAI 06.1996 - 03.1999
Skills
Systems and software programs
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Service Manager
V. SENTHIL KUMAR
04.2001 - 04.2023
Service Manager
GILBARCO VEEDOR ROOT
04.2001 - Current
Service Manager
GILBARCO VEEDOR ROOT INDIA PRIVATE LIMITED
04.2001 - Current
DIPLOMA - DIPLOMA IN ELECTRICAL ENGINEERING (I & C)
HINDU HIGHER SECONDARY SCHOOL
06.1996 - 03.1999
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