V Sesh Narayan Rao

• Coordinating with fuel court Dealers and Operators for boosting the Sale and promotions.
• Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
• Ensuring Pan India Supplies are properly coordinate with Vendor and dealers so that there is no supply issue ,
• Ensuring proper equipment handling and Complaint logging process are adhere by team
• Created SOPs and Compliance ,SOP Book ,Logbook, Branding process for Wild Bean cafe Pan India
• Ensuring end to end process are adhere by team for New Staff by Dealers and Operators and also ensuring the end to end training process is followed by training team for new staff
• Researched developing trends to stay updated with new ideas and marketing practices.
• Also ensuring the Process been adhere for New Store Opening such as Supplies, equipment ,Hiring , Training , Assessment, Process ,
• Also a key role player in food safety as certified in FOSTAC

• Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
• Managed new employee orientation training process .
• Directed field training to enhance participants' skills.
• Trained new hires to perform cross-training exercises with experienced workers.
• Implemented new learning strategies depending upon employees' skill levels.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Conducted training courses and prepared videos for long-term use.
• Researched and obtained relevant course materials to achieve training objectives.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Trained staff during demonstrations, meetings, conferences and workshops.

· Handled Pune and ROM as Regional In charge for 1.5 yrs

· Handling 200+ outlets in Mumbai & Goa and ROM & Part of ROK , Gujarat in terms of Coffee Training and Customer Service and Certification

· Rolling out new training Initiative which helps in attaining Coffee Quality

· Conducting Session on Basic ISO-Food Safety , Business Acumen, Basic People Management, A.C.E

· Working on Improving Customer service & Coffee Quality across Organization

· Making Reports to know the Promotion , Confirmations & Brew Master Ratio

· Auditing Stores and giving feedbacks for their improvements.

· Co-ordinating with all departments to get the customer smiling again

Achievements

• Been Certified as Coffee Guru by Mrs. Menon (Coffee Control Expert)
• Have participated in NBC by Coffee Board of India-2014
• Also Handle the West region as SPOC for a Month in Absence of Sr. Manager & Manager
• Also Helped the Coffeeday Xpress in Conducting Coffee Festival and Create new Beverage for the Festival
• Conduct Product & Interactive Session for Go Air Crew , Hostess , Operation Members
• Also Attended Some of Train the Trainer Program Held by the Current Organization

• Accountable for the performance & profitability of the Store.
• Managing the Profit & Loss of the store.
• Also responsible for ACHIEVING Top line and Bottom line targets of the store.
• Analyzing fast moving & slow moving categories at store level & focusing on the same.
• Training and development of the team.
• Inventory Management & Planning accordingly by coordinating with category Management Team at Head Office.
• Coordinating with the merchandisers for merchandise mix.
• Allocation and replenishment management.
• Planning & implementation of various schemes for increasing walk-ins & business.
• Visual merchandising & store layout for increasing business.
• Introducing new categories & merchandise categories in the store in coordination with superiors.
• Managing IT related issues at store level.
• Doing periodical studies and projects that would improve the customer service and shopping experience of the customers.
• Responsible for periodical cycle counts & loss prevention activities at the store.