SIBI CLEMENT
Operations Associate Manager
Ambattur, Chennai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced environment.
Overview
15
15
years of professional experience
Work History
Fraud & Claims Operations Associate Manager
Wells Fargo International Solutions Pvt Ltd
11.2021 - Current
- Managing Debit Card Fraud and Non fraud claims Operations team of 20.
- Managing the operations team and ensures that all the key metrics of
performance as per client SOW are met and exceeded. - Manages and strengthen Client Relationship
- Manages the team’s workload distribution and structure to ensure
consistent good performance - Ensuring Agile way of working is implemented to optimize the team’s
performance and to do their best work - Establish creative & innovative Rewards & Recognition activities for
enhancing team performance and motivation. - Identifying Risk elements in the process and ensuring Risk and Control
Self-Assessment (RCSA) are implemented and followed. - Conduct and co-ordinate with internal and external audits to ensure
adherence to standards. Identifying compliance issues. Ensuring written
and verbal policies and regulations of an organization are kept in check. - Responsible for day to day functioning and floor management
- Identifying Operational Risk areas and placing proper controls to
prevent. - Coordinating with the Quality team to identify the root causes for the
defects and implementing appropriate action plans. - Responsible for on-boarding the new hires.
- Take ownership and deliver continuous improvement initiatives to move
the business to next level. - Preparing and submitting monthly business review to the management
- Engaging the team with soft skill training and fun activities
- Responsible to Information Security and keep the team vigilant.
Assistant Manager
TATA CONSULTANCY SERVICES
08.2011 - 09.2021
- Managed CITI Bank Credit Card Fraud Operations for North America region
- Handled Private Label, Co-branded and Bank card disputes
- Led a team of 20+ employees and drive them to achieve the target.
- Coordinated team meetings to ensure goals were met and tasks were completed on time.
- Mentored and trained new team members to develop their skills and ensure successful performance
- Developed and implemented new strategies to increase team productivity and customer satisfaction.
- Assessed any issues, make quick decisions, implement solutions, and influence change.
- Driven and led organizational change in a dynamic environment
Worked effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
GCT (Graduate Commercial Trainee)
Larsen & Toubro Ltd
01.2010 - 02.2011
- Responsible for Managing the daily investment portfolio with various mutual funds.
- Managing daily and monthly expenses
- Making payments towards loans and liabilities.
- Coordinating with Mutual funds on redeeming the funds.
- On site visit to audit the accounts
Education
MBA - HR & Marketing
Nehru College of Management
BBM - CA
Bishop Ambrose College
PG Diploma - Entrepreneurial Development
Bharathiar University
Skills
Strong project management skills
Excellent verbal, written, and interpersonal communication skills
Ability to learn quickly and transfer knowledge
Ability to facilitate new learnings
Interpersonal Skills
Microsoft Office
Compliance knowledge
Reporting skills
Time management abilities
Expert knowledge of Master and VISA Operating Rules with regards to Chargeback
Advanced and expert knowledge in Credit Card Fraud & Non-Fraud Claims Management
Disclaimer
I hereby declared that the information furnished above is true, correct and complete to the best of my knowledge.
Timeline
Fraud & Claims Operations Associate Manager
Wells Fargo International Solutions Pvt Ltd
11.2021 - Current
Assistant Manager
TATA CONSULTANCY SERVICES
08.2011 - 09.2021
GCT (Graduate Commercial Trainee)
Larsen & Toubro Ltd
01.2010 - 02.2011
MBA - HR & Marketing
Nehru College of Management
BBM - CA
Bishop Ambrose College
PG Diploma - Entrepreneurial Development
Bharathiar University
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