V Sri Manasa

Work History

Optum

02.2025 - Current

Provided exceptional customer service through real-time chat support, resolving inquiries and enhancing user experiences.
Adapted quickly to changing processes, ensuring efficient handling of customer requests and improving response times.
Engaged in continuous learning about product features, enhancing ability to provide accurate information and support.
Contributed to team performance by sharing insights on customer feedback, helping to refine service strategies and practices.
Assisted in training new representatives on service protocols and best practices, fostering a knowledgeable and cohesive team environment.
Managed high-volume communications across various channels, maintaining professionalism and clarity in all customer interactions.
Actively contributed to customer feedback initiatives, helping the team identify areas for service improvement and innovation.
Resolved technical issues for clients by coordinating with internal departments, ensuring quick and effective solutions.
Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.

Artech Infosystems PVT. LTD

10.2024 - 02.2025

Assisted in managing daily operations by coordinating effective communication between team members and clients, enhancing workflow efficiency.
Collaborated with cross-functional teams to develop solutions for recurring issues, contributing to overall team performance enhancements.
Monitored and documented chat interactions, identifying trends to improve service quality and streamline processes.
Maintained up-to-date knowledge of company products and services, enabling accurate information delivery to customers.
Participated in training sessions to enhance product knowledge and customer service skills, fostering professional development.
Supported the implementation of new chat tools, facilitating smoother communication and increased efficiency within the team.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Cognizant

08.2023 - 07.2024

Analyzed data trends to improve process efficiency, resulting in enhanced operational workflows and reduced bottlenecks.
Collaborated with cross-functional teams to implement process improvements, achieving consistent adherence to industry best practices.
Developed and maintained documentation for standard operating procedures, ensuring compliance and facilitating training for new hires.
Executed daily quality checks on data input, which led to increased accuracy in reporting and reduced errors.
Monitored performance metrics to identify areas for improvement, fostering a culture of continuous enhancement within the team.
Resolved problems, improved operations and provided exceptional service.

Tech Mahindra

12.2022 - 06.2023

Coordinated cross-functional team meetings to streamline project workflows and enhance communication across departments.
Assisted in the development of process documentation, ensuring compliance with organizational standards and improving team efficiency.
Managed schedules and calendars for multiple stakeholders, optimizing time management and prioritization of tasks effectively.
Collaborated with team members to identify process improvement opportunities, fostering a culture of continuous improvement.