Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Work Availability
Timeline
Hi, I’m

Varun Taneja

Manager - Solution Engineering
Gurugram
There is always a First Time !
Varun  Taneja

Summary

A highly skilled Manager of Solution Engineering with extensive experience in leading a team of solution engineers and overseeing the development and implementation of technical solutions for clients. Proficient in team leadership, project management, and client management, with technical expertise in cloud computing and software development. A strategic thinker and problem solver, capable of developing technical solutions that meet and exceed clients' needs. Exceptional in collaborating with sales teams to identify new business opportunities and create proposals that effectively communicate the value of solutions to clients. A results-driven individual committed to continuous improvement, always seeking to optimize processes, methodologies, and tools to improve the team's performance and the quality of solutions delivered to clients.

Overview

16
years of professional experience
8
years of post-secondary education
4
Certifications

Work History

Freshworks
Gurugram

Manager Solution Engineering
09.2019 - Current

Job overview

  • Achieved annual revenue greater than 125% (highest in India) for 2021 resulting in a promotion to Solution Engineering Manager for the North and Public Sector, later progressing to lead the India ITSM Solution Engineering team from Jan 2023.
  • Achieved sales goals consistently over 10 quarters from 2020 resulting in 3 quarterly awards (2021)
  • Implemented a new onboarding plan for the new joiners in SE India team and successfully trained solution engineers across various products of Freshworks resulting in faster onboarding of SE's in the field
  • Managed a team of 6 solution engineers and over achieved India revenue numbers leading to a YoY growth of 10% despite an industry slowdown
  • Ensure the team works on the pre-sales engagement in a structured manner to address customer business problems and provide value-driven solutions (3V Approach – Value, Volume & Velocity), Ensure 100% pre-sales compliance with respect to sales engagement - discovery, demo presentation, RFP clinics, solution scoping, solution document, and handover to the on-boarding team.
  • Utilized new pre-sales techniques (demo scripting/ dry runs/white-boarding/ linguistic mirroring) and strategies to build customer relationships and close deals faster resulting in a demo conversion rate of greater than 70%
  • Developed and implemented regular product training workshops within the team that standardized our pitch and demo skills, resulting in a 20% improvement in the sales conversion rate
  • Derive Value Insights for mid-market and enterprise deals and try to position the key value to create a USP for Freshworks.
  • Collaborating with sales teams to identify new business opportunities and create sales proposals that effectively communicate the value of FW solutions to clients. Continuously work with them to identify key decision-makers and influencers within the customer's organization.
  • Collaborating with other teams: Work closely with other teams within the company, such as marketing, implementation, solution architects, product development, demo, and value engineering teams, to ensure that the company's offerings meet the needs of customers.
  • Ensure regular cadences with the Product team to influence the product roadmap.
  • Leadership Connects, QBRs, Customer Escalations, Implementation Assistance, Value Presentations, Webinars have been some of the key initiatives which I was part of to ensure we achieve great customer satisfaction and delight.
  • Possess technical expertise in a range of areas, including SaaS offerings, cloud computing, Amazon web services, APIs, SAP solution architecture.

Bombardier Transportation
Gurugram

Global Applications and Project Manager - SAP CRM
08.2015 - 06.2019

Job overview

  • Managed the Global SAP CRM Shared Services Framework (SSF) for Bomabrdier Transportation and Bombardier Aerospace across the globe.
  • Developed and implemented training and documentation for users, resulting in improved adoption and usage of SAP CRM.
  • Project managed new initiatives within the SAP landscape for new change requests to the global SSF template. Developed a new application within SAP CRM SSF for the Finance team in Berlin, Successfully managed a new application project within SAP CRM SSF completing it on time and within budget.
  • Responsible for service delivery and operations for CRM application - SAP CRM and Salesforce.
  • Led and managed vendor teams (Infosys, IBM) to ensure successful project delivery
  • Led daily stand-up meetings ensuring efficient service delivery and compliance with organizational standards within the IT Service desk (BMC Ready, ServiceNow)
  • Developed processes and procedures to ensure all tickets/service requests are resolved within SLA,

Tata Consultancy Services
New Delhi

SAP Consultant (multiple Projects and Roles)
06.2007 - 08.2015

Job overview

  • Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
  • Solved functional and technical obstacles and worked closely with project team from different streams.
  • Developed end-to-end SAP CRM solutions for Banking, automotive, and manufacturing clients to automate the company’s pre-sales and marketing processes resulting in significant cost reductions
  • Implemented SAP CRM at multiple businesses across 5 end to end implementations both globally and domestically.
  • SME for SAP CRM Middleware integration with SAP ERP and ALE integration with SAP HR.
  • Worked closely with SAP ABAP team to automate various processes with SAP CRM not available out of the box.
  • Developed project plans and managed multiple projects to ensure successful delivery on time and within budget
  • Facilitated workshops and meetings to ensure effective communication and collaboration between stakeholders, conducted various testing and end-user training workshops.

Education

IBS Dehradun
Gurugram

MBA from Marketing
06.2005 - 03.2007

APJ Abdul Kalam University
Greater Noida

B. TECH from Electronics And Communications Engineering
07.2000 - 06.2004

Mount Carmel School
New Delhi

AISSCE from Science (Non- Medical)
04.1999 - 03.2000

Mount Carmel School
New Delhi

AISSE
04.1997 - 03.1998

Skills

Solution Architecture and technical consulting

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Certification

ITIL v4 (PeopleCert)

Hobbies

Yoga
Karate
Cricket
Strength training
Fitness and Nutrition
Seeker of solace in the Hills

Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ITIL v4 (PeopleCert)

01-2022

PRINCE2 Agile® Practitioner Certificate in Agile Project Management, PeopleCert

07-2020

PRINCE2 Agile® Foundation Certificate in Agile Project Management

07-2020

Manager Solution Engineering

Freshworks
09.2019 - Current

Certified Scrum Master

02-2018

Global Applications and Project Manager - SAP CRM

Bombardier Transportation
08.2015 - 06.2019

SAP Consultant (multiple Projects and Roles)

Tata Consultancy Services
06.2007 - 08.2015

IBS Dehradun

MBA from Marketing
06.2005 - 03.2007

APJ Abdul Kalam University

B. TECH from Electronics And Communications Engineering
07.2000 - 06.2004

Mount Carmel School

AISSCE from Science (Non- Medical)
04.1999 - 03.2000

Mount Carmel School

AISSE
04.1997 - 03.1998
Varun TanejaManager - Solution Engineering