VULISE VIJAY KUMAR
Assistant Manager
Hyderabad
Summary
Seeking assignments in Banking Finance /Customer Management /Process Excellence with an organization of repute.
Overview
16
16
years of professional experience
1
1
Language
Work History
Senior Associate
Amazon Development Centre
04.2022 - 07.2024
- Resolving Tickets raised from sellers from North America, Europe and Japan.
- Actively seeking solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Coordinating with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
- Contributing to a positive team environment and proactively aids team members with difficult contacts as needed.
- Served as the first point of contact for seller escalations.
- Working on the issues related to pricing, attributes being updated on detail page of Amazon.com.
- Senior Associate: Key Result Areas
Assistant Manager
SBI
11.2017 - 11.2021
- Processing of loan accounts and maintaining of assets, maintained nearly 2000 accounts of Rs.35 crores increased credit portfolio by 100%. Establishing credit limits and credit days and ensuring proper follow-up that the payments and balance are not exceeding credit limits.
- Confirming/verifying changes to client data, Correctly performing background checks and negative news searches, Identify red flag situations and escalating in line with policy and procedures and ensuring appropriate and confidential handling/sharing of sensitive information and determining/confirming e-KYC data and collecting relevant information in line with regulators requirement.
- Undertake year-end reporting and reconciliations and reconcile source data to year end summary figures.
- The job primarily entails analyzing financial statements and writing credit appraisals for customers.
- Processing, collecting and distributing multiple data sources.
- This includes maintaining the operational and design effectiveness of internal controls partnering with Internal Audit and compliance.
- Key Result Areas
Customer Associate
SBI, SME
09.2016 - 11.2017
- Worked in the Asset management team for looking after daily & monthly reports, monitoring of SME loan accounts and NPA management, and following up customers. KYC updating and documentation.
- Targeting customer satisfaction of >=99.50% of Quality and meeting TAT as per Asset Management Team.
- Completed large database cleanup projects to insure data integrity, deduplication and data accuracy.
- Involved in:
- Establishing & implementing departmental policies, goals, objectives & procedures.
- Creating, managing and analyzing performance data and other information.
- Handled:
- Weekly check run / disbursement (Wire and RTGS)
- Retail Credit Cards and Payment Solutions and card payment dispute resolution.
- Daily balancing; and daily, weekly, monthly, and quarterly reconciliations.
- Key Result Areas
Customer Associate
State Bank of India, Uppal Branch
04.2011 - 08.2016
- Strong knowledge of related regulations; remain current with regulatory laws, rules and guidance, strong expertise and subject matter in AML, Foreign Account Tax Compliance Act/ Common Reporting Standard relevant work experience in AML / KYC on boarding.
- Back office work and month end activities.
- Balanced accounts weekly, mail out daily and monthly statements.
- Review all accounts to make sure payments and /or deposits are applied.
- Key Result Areas
Assistant (Cash/Accounts)
State Bank of India, Chirag Ali Lane Branch
01.2009 - 03.2011
- Supporting yearly risk assessment audit across all controls of process with internal audit.
- Managing query resolutions and monthly GL reconciliations.
- TDS, e-filing, Bank General Ledger reconciliation process.
- Maintained record of internal MIS and WFM.
- Key Result Areas
Education
Bachelor of Commerce - undefined
Osmania University
01.2012
Higher Secondary - undefined
04.2006
SSC - undefined
04.2004
Skills
Strong written and verbal communication skills
Accomplishments
- Upgraded the Credit Risk Management rating from D to A in Risk focused Inspection Audit. (Received appreciation letter from Circle Head).
- Increased credit portfolio by 100% in FY 2019-20 thereby increasing branch profit.
- Achieved AA employee rating status during the assignment.
- Achieved AAA employee status during the assignment at SME-Asset Management Team.
- Played a major role in implementing process migration of loan documents by coordinating with the transition team during the merger of Associate Bank at SME Credit Centre.
A competent professional with experience in:
- Consumer Banking and Finance
- AML-KYC Revenue Optimization
- MIS Reporting & Data Analysis
- Operations Management
- Audit Compliance
- Risk Management
- MS Office Suite/ MS Visio
- Analytical & Problem Solving
- Process Governance
Timeline
Senior Associate
Amazon Development Centre
04.2022 - 07.2024
Assistant Manager
SBI
11.2017 - 11.2021
Customer Associate
SBI, SME
09.2016 - 11.2017
Customer Associate
State Bank of India, Uppal Branch
04.2011 - 08.2016
Assistant (Cash/Accounts)
State Bank of India, Chirag Ali Lane Branch
01.2009 - 03.2011
Bachelor of Commerce - undefined
Osmania University