VUPPALA BHARGAVI

• Monitored and supervised field staff performance, ensuring regular follow-ups, timely updates, and issue resolution.
• Assigned and tracked issues and tasks for both central and field teams to ensure efficient workflow management.
• Planned, scheduled, and coordinated daily and weekly calls to review progress and address operational challenges.
• Followed up on software and system-related issues, contributing to system improvements and standardization of daily work-done reporting formats.
• Coordinated with District Collectors and other government officials for issue escalation, reviews, and resolution at various levels.
• Conducted periodic field visits to assess ground-level implementation, provide guidance, and motivate field teams.
• Organized and delivered training programs for counselors and field staff to enhance service quality and effectiveness.
• Led capacity-building initiatives to strengthen team skills, productivity, and accountability.
• Coordinated monthly review meetings, including planning agendas, data consolidation, implementation tracking, and follow-up actions.
• Prepared and analyzed regular reports on field activities, performance metrics, and issue status for management review.
• Developed project-specific reports and documentation to support ongoing and new initiatives.
• Facilitated state-level coordination for cross-district issues, ensuring alignment between field teams, central office, and stakeholders.
• Conducted systematic case reviews and verified resolution status through cross-checks before closure.

CM Prajavani Pilot:

• Played a key role in conceptualizing, setting up, and operationalizing a Help Desk for grievance redressal, contributing to improved service delivery and process efficiency.
• Conducted Prajavani grievance data analysis to identify trends, bottlenecks, and resolution gaps.
• Played an active role in establishing and managing a Status Inquiry Desk, improving response time and clarity in grievance status updates.
• Led the segregation and classification of grievance types, enabling better tracking, prioritization, and reporting.
• Contributed to the design and development of the Action Taken Report (ATR) format for standardized grievance reporting.
• Performed ATR quality and compliance analysis to assess accuracy, timeliness, and effectiveness of grievance resolution.
• Trained government officials in Adilabad district on Prajavani portal usage and ATR filing as part of a pilot implementation.
• Participated in software testing and user acceptance testing (UAT) to align the system with organizational and field requirements.
• Supported public hearings, including grievance documentation, verification, and follow-up.
• Coordinated and participated in state-level review meetings and technical discussions with the CGG team on software and process improvements.
• Contributed to the development of Standard Operating Procedures (SOPs) for the Prajavani pilot phase.

District Coordinator – Vikarabad District

• Coordinated and supervised Field Coordinators across the district, ensuring effective work planning, daily task execution, and periodic performance reviews.
• Led regular follow-ups on pending cases with field teams, citizens, and government officials, resulting in improved case resolution and beneficiary support.
• Adapted operational strategies to align with changing requirements and working styles of District Collectors, ensuring continuity and compliance.
• Conducted frequent field visits to attend district-level meetings, monitor implementation, motivate field teams, and follow up with officials on critical issues.
• Personally visited field locations to address complex and high-priority issues, ensuring timely intervention and resolution.
• Represented the organization in district review meetings with the District Collector and concerned government departments.
• Managed daily field coordination by assigning cases to field staff based on priority, tracking progress, collecting updates, and guiding teams on effective follow-up with officials and farmers.
• Prepared detailed reports for District Collector reviews, supporting data-driven decision-making and program monitoring.
• Generated and shared pending case reports with field teams to improve accountability and closure rates.
• Produced monthly analytical reports highlighting trends, bottlenecks, and outcomes for management and district review forums.
• Maintained comprehensive documentation, including annual reports and program records, ensuring transparency and audit readiness.
• Participated in district- and state-level programs and public events to support coordination, visibility, and stakeholder engagement.
• Handled distress and crisis cases, including participation in District Prajavani grievance redressal programs.
• Coordinated livelihood support initiatives for families affected by farmer suicides, facilitating linkage with relevant schemes and departments.
• Designed survey formats, collected field data, and prepared analytical reports to support program planning and impact assessment.
• Conducted systematic case reviews and verified resolution status through cross-checks before closure.

• Handled inbound calls from farmers across multiple districts, addressing grievances related to agriculture, livelihoods, and government services.
• Documented all calls accurately, maintaining structured records for follow-up, reporting, and escalation.
• Assigned cases and actively followed up with concerned government officials to facilitate resolution of farmer issues.
• Provided emotional support and crisis counseling to farmers in distress, offering moral assistance and guidance during difficult situations.
• Ensured timely tracking and closure of cases through regular coordination with field teams and officials.
• Served as a senior counsellor and mentored newly joined staff, conducting training on call handling, documentation standards, and counseling techniques.
• Contributed to improving team effectiveness by sharing best practices in farmer interaction and issue follow-up.

HR activities:

Recruitment and staffing

Employee relations

Admin activities:

Communication and contact

Scheduling and Coordination

Information and Data management

Office Operations

Logistics Management