V V Ashok Polina

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Reconciled accounts receivable ledger to verify payments and resolve variances.

Process Specialist in DSO Team (Invoice Disputes):

· Receiving invoice correction requests from different branches.

· Validating the customer requests and verifying with available contracts and quotes.

· Approving / return the customer requests to Amend the invoice

· Co-ordianating with Onshore for High value invoice Corrections.

· Co-ordinating with the Cash application Team and the Collections Team on the invoice status.

· Acting on Collection Team invoice resubmission requests and updating the status.

· Performing on customers and Onshore Team Ad-hoc invoice requests.

Timely follow up with Onshore through emails and Webex meetings.

Senior Associate in Billing and Data Processing team:

· Working on unbilled orders based on CSR/Admin billing approval codes.

· Checking Billing requirements of the customers and special notes before invoicing.

· Posting previews and creating Direct Invoices by conducting in depth research of worksheets, Contracts and Entries made by the Data Entry team to make sure the accuracy of the Invoice in terms of Equipment component codes, Labor designation and hours, rates, Rate source, Custom data, Customer approval, PO codes, Currency, Billing and Shipping address.

· Receiving Shipping Instructions from Customer through different sources like E-Mail, Web Portal, etc

· Preparation of Bill of Landing by co-coordinating with our front office team by following the customer instructions as well as countries customs specifications.

· Following the International maritime organization rules and regulations while preparing the Bill of ladings.

· Generating the invoices to the customer basis on the Rate file agreements.

· Sending the proforma invoice copies to the customers for approvals.

· Acting on customer quires /disputes by checking with sales team.

· Acting on the Bill of lading corrections.

· Coordinating with booking and accounting Teams.

Training given to new Joiners.

· Dealing with shareholder Legal disputes related to ANIL AMBANI GROUP (ADA) of Companies.

· Coordination with Advocates for obtaining the status of the legal cases

● Dealing with shareholder Legal disputes related to ADA group of Companies.

● Providing real time solution to any grievance raised by the shareholders of the client company

● Compliance of the Hon’ble Court Orders

Maintaining a monthly MIS on the no. of suits received, no. complied and no. resolved.

● Promotion of Sales in postpaid voice & data planes in Reliance Communications Ltd.

Entering and verification of Documents and Id proofs