V.VIGNESH Kumar
Summary
Dynamic Team Lead with extensive experience at Bank of Julius Baer, excelling in L2 application support for Temenos T24. Proven track record in managing COB operations and enhancing service delivery through effective stakeholder communication and analytical problem-solving. Skilled in AppDynamics and incident management, driving continuous improvement initiatives.
Overview
4
4
years of professional experience
Work History
Associate
Bank of Julius Bear
Chennai
06.2025 - 07.2026
- Worked as a Team Lead for the COB (Close of Business) Support Team supporting Julius Baer Bank, Singapore.
- Managed end-to-end COB activities, achieving timely completion of daily banking operations within defined SLAs.
- Provided L2 application support for the Temenos T24 Core Banking application by troubleshooting incidents and resolving production issues.
- Monitored application health and performance using AppDynamics, ensuring high availability and proactive issue detection.
- Prepared and presented monthly KPI reports to client, showcasing operational performance, service metrics, and driving continuous improvement initiatives.
- Supported Octopus Job cycles and performed log analysis using Splunk and database validation using SQL Developer.
Associate
Alaska Airlines
chennai
02.2022 - 05.2025
- Supported production systems to ensure continuous functionality.
- Executed troubleshooting to resolve server alerts promptly.
- Managed critical communications during P1 calls with stakeholders.
- Verified ticket submissions for quality assurance and compliance. and Utilized Zenoss for real-time monitoring of system health and alerts..
Education
Bachelor of Engineering (B.E) - Mechanical Engineering
Dhanalakshmi Srinivasan Institute of technology
Trichy01-2019
Skills
- Core Banking: Temenos T24
- Production Support: L2 Application Support, COB (Close of Business) Operations
- Monitoring Tools: AppDynamics, Zenoss, Splunk
- Deployment Tools: Octopus Deploy
- Database: SQL Developer, SQL
- Incident management coordination
- IT Operations: Production Support, Application Monitoring, Ticket Audits, SLA Management
- Operating Systems: Windows Server
- Reporting: Microsoft Excel, KPI Dashboard & Client Reporting
- Service Management: Incident Management, Problem Management, Change Management
- Team leadership skills
- Cloud Computing
Languages
- English, Advanced
- Hindi, Advanced
- Tamil, Intermediate
- Malayalam, Intermediate
Timeline
Associate
Bank of Julius Bear
06.2025 - 07.2026
Associate
Alaska Airlines
02.2022 - 05.2025
Bachelor of Engineering (B.E) - Mechanical Engineering
Dhanalakshmi Srinivasan Institute of technology