Vyankatesh Wani

• Drove automation initiatives, streamlining deployment processes and reducing release time for software updates.
• Perform SMOKE Testing for monthly releases to validate core functionality, raise defects and support go/no-go decisions and perform health checks.
• Manage orbit tickets for OpenPages through effective prioritization of incidents and requests, guiding issues to closure within established SLAs.
• Prioritized and resolved orbit tickets for OpenPages, ensuring timely closure of incidents and requests within established SLAs.
• Administered user accounts with role-based access assignments, adapting access updates to meet specific business requirements.
• Collaborated with product managers to define technical requirements and ensure alignment with business objectives.
• Administer and sustain user accounts, incorporating role-based access assignments and access updates tailored to business requirements.
• Improved ServiceNow functionality through workflow refinements, ticket categorization enhancements, and development of knowledge articles.

Client : Novartis

• Designed and implemented ServiceNow IT Asset Management (ITAM) solutions covering end-to-end hardware, software, and asset lifecycle management. Configured processes to maintain accurate asset ownership, status, location, cost, assignment, warranty, contract, and lifecycle information throughout the asset lifecycle.
• Implemented and managed Hardware Asset Management (HAM) processes covering the complete asset lifecycle, including asset request, procurement, purchase order processing, receiving, stockroom management, deployment, assignment, transfer, maintenance, refresh, retirement, and disposal. Established controls to ensure assets transitioned through appropriate lifecycle states with accurate ownership and financial information.
• Configured and maintained ServiceNow Asset Management, CMDB, Configuration Items (CIs), CI classes, relationships, data policies, data quality rules, and reconciliation mechanisms. Worked closely with ITAM and CMDB processes to establish a reliable relationship between physical assets, logical CIs, users, locations, and services.
• Implemented asset-to-CI relationship strategies, ensuring hardware and software assets were appropriately associated with corresponding configuration items. Improved traceability between assets and CIs to support incident, change, problem, discovery, audit, and service management processes.
• Leveraged ServiceNow Discovery to improve the accuracy and completeness of infrastructure and asset data. Configured discovery and integration patterns to bring device and infrastructure information into the CMDB and align discovered records with corresponding assets and CIs.
• Implemented reconciliation and identification strategies to prevent duplicate CIs and assets and to determine authoritative sources for critical data attributes. Worked on identification rules, reconciliation rules, data precedence, and source prioritization to improve CMDB and ITAM data integrity.
• Developed processes and dashboards for asset reconciliation, duplicate prevention, data cleansing, normalization, and lifecycle status management. Identified inconsistent or orphaned asset records and implemented corrective mechanisms to maintain accurate and audit-ready asset information.
• Worked on asset and CI data normalization, standardizing manufacturers, models, product names, software information, serial numbers, and other key attributes. Improved data consistency to support reporting, discovery matching, license management, procurement analysis, and asset governance.
• Established ITAM data quality and governance practices, including validation rules, mandatory attributes, ownership controls, lifecycle state management, exception handling, duplicate detection, and periodic data remediation processes.
• Developed ServiceNow dashboards, reports, and performance metrics to provide visibility into asset inventory, asset aging, utilization, refresh cycles, missing assets, stockroom inventory, compliance exposure, software entitlement consumption, and lifecycle status.
• Created reporting mechanisms to identify unassigned assets, inactive assets, stale records, missing CIs, duplicate assets, aging hardware, upcoming refresh requirements, software license exposure, and discrepancies between procurement and deployed inventory.
• Designed and implemented test cases for various SNOW instance upgrades for seamless transition.
• Focal point for the entire TIS infra and Govern Data Quality in alignment with all the service lines.
• Experience in working with global cross functional teams such as LAM, SAP, Global Service Management process owners and Finance team on a daily basis.
• Reported KPIs regularly and generated GCC and Risk reports.

• Automated key processes and implemented self-service solutions, reducing resolution time and improving user experience.
• Developed and configured custom ServiceNow applications, workflows, and Service Catalog to streamline service delivery.
• Managed user administration, data imports, access configuration, and catalog updates based on business requirements.
• Created test cases, reports, and validation scenarios to support service-related changes and business reporting.
• Optimized ServiceNow configurations and customizations to improve platform performance, stability, and responsiveness.