Vysakh Chandran
Ernakulam
Summary
Sales and support professional with seven years of experience enhancing customer satisfaction and retention. Expertise in resolving customer challenges, collaborating with teams, and negotiating complex deals. Proven track record of exceeding expectations through exceptional service and effective problem-solving. Strong background in accounting, finance transactions, and Salesforce CRM, with bilingual communication skills and excellent time management.
Overview
7
7
years of professional experience
Work History
Manager, Sales and Customer Support
ESSENTIAL BOTANICAL ELEMENTS PVT. LTD
Ernakulam
10.2024 - Current
- Led sales initiatives to enhance customer engagement and satisfaction.
- Managed daily operations of customer support team to ensure efficiency.
Associate
Sutherland Global Services Pvt Ltd
Ernakulam
04.2023 - 07.2024
- Dynamic and customer-focused professional with a robust track record in delivering exceptional service and support. Proficient in resolving customer inquiries, fostering positive customer relationships, and driving satisfaction. Proven ability to effectively manage high volumes of customer interactions with empathy and efficiency. Adept at leveraging product knowledge and problem-solving skills to exceed customer expectations.
- Successfully managed customer interactions through various channels, including phone, email, and chat
- Resolved customer issues promptly and effectively, enhancing customer loyalty and retention
- Ability to manage multiple tasks and priorities simultaneously
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame
Sales And Support
Vought Solutions
Ernakulam
10.2020 - 03.2023
- Identified and addressed customer challenges to ensure customer satisfaction and retention
- Collaborated with cross-functional teams to ensure effective execution of sales initiatives
- Negotiated complex deals with customers that resulted in mutually beneficial outcomes
Sales Associate
JCJ MANICKAM NIDHI LTD
Ernakulam
04.2018 - 08.2020
- Assisted customers with product selection and inquiries.
- Provided feedback to management on customer preferences and trends.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor Of Commerce -
Capital University
08.2021
Senior Secondary -
National Institute Of Open Schooling
11.2015
10th -
Model Technical Higher Secondary School
03.2013
Skills
- Computer proficiency
- Adaptability
- Quick learning
- Communication skills
- Team collaboration
- Customer service
- Time management
- Project management
- Salesforce expertise
- Technical support
- Microsoft Office suite
- Client relationship management
- C programming
- Animation design
- Graphic design
- Web design
Languages
- English
- Malayalam
Hobbies and Interests
- Driving
- Movie
- Music
- Travel
Personal Information
Nationality: Indian
Date Of Birth
12/26/97, Ernakulam
Timeline
Manager, Sales and Customer Support
ESSENTIAL BOTANICAL ELEMENTS PVT. LTD
10.2024 - Current
Associate
Sutherland Global Services Pvt Ltd
04.2023 - 07.2024
Sales And Support
Vought Solutions
10.2020 - 03.2023
Sales Associate
JCJ MANICKAM NIDHI LTD
04.2018 - 08.2020
Bachelor Of Commerce -
Capital University
Senior Secondary -
National Institute Of Open Schooling
10th -
Model Technical Higher Secondary School
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