Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Vysakh KS

Vysakh KS

Assistant Team Leader
Kottayam

Summary

Experienced with team leadership and coordination. Utilizes effective communication and conflict resolution to maintain team harmony. Track record of enhancing team performance and achieving operational goals.

Overview

10
10
years of professional experience
1
1
Language

Work History

Assistant Team Leader

Malayala Manorama
Kottayam
07.2024 - Current
  • Worked with customer service to handle escalated customer issues.
  • Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
  • Worked with customer service representatives to handle escalated customer issues.
  • Enhanced team performance by implementing efficient work processes and providing constructive feedback.
  • Managed team workload to reach production targets.
  • Supervised Eight co-workers.
  • Collected, arranged, and input information into database system.

Sales Executive

Visa Rubber Mates
Kottayam
05.2019 - 06.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Customer Care Assistant

Malayala Manorama
Kottayam
04.2016 - 05.2019
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Facilitated clear communication between customers and other departments to address complex issues effectively.
  • Offered prompt assistance to customers via phone, email, or chat support channels for seamless service experience.
  • Utilized company resources efficiently, consistently meeting or exceeding performance targets.

Techinchal Support Internship

Integrated IT Solutions
01.2015 - 04.2016
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.

Education

Master of Arts - Master of Computer Applications

Manonmaniam Sundaranar University
Tirunelveli, Tamil Nadu
01-2014

Bachelor of Arts - Bachelor Of Computer Applications

Prist University
Thanjavur, India
09-2011

Skills

Evaluating employee work

Technical support

Mentoring

Coaching

People management

Motivational leadership

Performance monitoring

Software

SAP

MS Office

Timeline

Assistant Team Leader

Malayala Manorama
07.2024 - Current

Sales Executive

Visa Rubber Mates
05.2019 - 06.2024

Customer Care Assistant

Malayala Manorama
04.2016 - 05.2019

Techinchal Support Internship

Integrated IT Solutions
01.2015 - 04.2016

Master of Arts - Master of Computer Applications

Manonmaniam Sundaranar University

Bachelor of Arts - Bachelor Of Computer Applications

Prist University

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Vysakh KSAssistant Team Leader