Vyshnavi K

With over three years of specialized experience in project management, I led the end-to-end delivery of chatbot solutions for 18+ clients across industries, including fintech, healthcare, and other D2B and D2C. I collaborated with cross-functional teams (design, engineering, QA, and business) to gather requirements, define user journeys, and manage project timelines from kickoff to post-launch. I proactively identified opportunities to enhance user experience and drive automation efficiency Collaborated on flow optimization, conducted UAT, and supported iterative improvements based on client feedback, building a strong foundation in stakeholder management and understanding of the product development lifecycle Demonstrated strong ownership, multitasking, and problem-solving skills in a fast-paced environment

• PMP Certification Exam Prep, Udemy
• Product Management A-Z Certification, Udemy
• Product Management Certification, IIM Ranchi, Pursuing

• Successfully delivered multiple projects concurrently without delays
• Recognized for proactive risk mitigation and excellent client collaboration
• Solved 65% of impressions for TATA CLiQ through strategic conversational bot enhancement
• Increased chatbot automation to 98% for games24x7
• Significantly enhanced CX CSAT from 45% to 72% for games24x7 Properties by improving chatbot performance based on Voice of Customer (VOC) analysis.
• Improved first time resolution from 65% to 77% for TATA CLiQ by enhancing chatbot actionability.
• Reduced chatbot breaks by approximately 90% through proactive monitoring of user intents and implementing targeted conversational flows
• Delivered more than 90% of projects within agreed SLAs by successfully working around delays in API contracts from clients

• Games24x7 – Customer Support Bot (RummyCircle & My11Circle), Registration, KYC, gameplay issues, bonuses, VOC integration, Achieved 98% automation rate, created analytics dashboards
• TATA CLiQ – Post-Purchase Support Bot (In Progress), Order tracking, invoice download, returns, refunds, NDR, API mapping, WhatsApp flow optimization, UAT testing
• OneCard – Customer Support Chatbot, Card delivery, PIN reset, block card, EMI queries, Reduced call center load through accurate API-based flows
• GIVA – Order Support Bot (Ongoing), Shipping, returns, exchange, cancellations, Coordinated branding consistency, API updates, QA
• Adda52 – Gaming Support Bot, Deposits, withdrawals, KYC, tech issues, Enhanced user engagement, stabilized API performance
• Lupin Diagnostics – Appointment Booking Bot, Test booking, center locator, report tracking, Integrated lab systems & CRM
• GreenCell Mobility – Passenger Info Bot, Route lookup, ticketing, complaint registration, Real-time transport API sync, escalation journeys
• Nilkamal – Assembly & Complaint Bot, Raise Complaint, Assembly video integration, Character truncation issue resolved for WhatsApp List headers
• Legal Approval Tracker (Internal Project), Legal case update tracking, escalation paths, Internal process automation
• KENT – Service Support Bot (KENT & KENT2), Warranty info, AMC, complaint, multilingual support
• Livguard – Product Registration Bot, Battery complaints, technician visit scheduling
• Godrej Properties – Real Estate Lead Gen Bot, Project info, budget filters, schedule site visits
• Mahindra – Service Chatbot, Appointment booking, vehicle FAQs, complaint logging
• K Raheja – Lead Qualification Bot, Project preference, lead collection, Salesforce sync
• Onsitego – Product Warranty Bot, Plan activation, claim tracking, feedback collection
• Podar Education – School Enquiry Bot, Admission FAQs, fee details, calendar, parent interaction
• Nivea – Brand Engagement Bot, Product recommendation, campaign response, skincare FAQ