Vyshnavi Dayala
Hyderabad
Overview
6
6
years of professional experience
Work History
Helpdesk Executive in Admin
Facilities
12.2019 - 08.2023
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely support.
- Reduced response times for helpdesk queries by implementing a ticket management system.
- Streamlined helpdesk processes, leading to improved efficiency and productivity among team members.
- Provided exceptional customer service, resulting in increased client retention rates and positive feedback.
- Developed comprehensive knowledge base articles, enabling users to resolve issues independently and reducing helpdesk workload.
- Managed high-volume incoming calls and emails, ensuring prompt responses to all inquiries for optimal customer satisfaction.
- Collaborated with IT teams to identify root causes of recurring issues and develop long-term solutions.
- Implemented remote desktop tools, allowing faster troubleshooting and resolution of user issues.
- Facilitated regular helpdesk team meetings to discuss ongoing issues, share best practices, and improve overall performance.
- Trained new helpdesk staff on company policies, procedures, and best practices for efficient onboarding and integration into the team.
- Conducted periodic reviews of helpdesk metrics to identify areas for improvement and implement necessary changes.
Faculty Teacher
Faculty For Accommodation Operations
08.2019 - 11.2019
- Enhanced student understanding by incorporating real-world examples and case studies into lessons.
- Boosted student engagement with interactive learning activities designed to promote critical thinking.
- Collaborated with colleagues to develop cross-curricular projects, fostering a comprehensive learning environment for students.
- Mentored new teachers in instructional techniques and classroom management strategies, improving overall faculty teaching effectiveness.
Accomodation Operations
Room Attendant
11.2017 - 07.2018
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Developed strategic marketing initiatives, resulting in increased occupancy rates during low seasons.
Accomodation Operations
HOT (hotel Operational Trainee
04.2017 - 06.2017
Skills
- Interpersonal Communication
- Problem-Solving
- Multitasking Abilities
- Customer Relations
- Good Telephone Etiquette
- Supervision and leadership
- Flexible and Adaptable
- Time Management
- Decision-Making
Languages
English
Advanced (C1)
Timeline
Helpdesk Executive in Admin
Facilities
12.2019 - 08.2023
Faculty Teacher
Faculty For Accommodation Operations
08.2019 - 11.2019
Accomodation Operations
Room Attendant
11.2017 - 07.2018
Accomodation Operations
HOT (hotel Operational Trainee
04.2017 - 06.2017