Vyshnavi P Nair
Pune
Summary
Dynamic senior consultant with a strong track record in leading teams to deliver successful SuccessFactors implementations. Skilled in facilitating workshops and enhancing communication, driving project success through effective collaboration and client engagement.
Overview
10
10
years of professional experience
Work History
Senior Consultant
Infosys Ltd
Hyderabad
02.2024 - Current
- Spearheaded a team of 7 to implement SuccessFactors across five regions.
- Led client workshops to identify business needs and gather actionable requirements.
- Facilitated cross-functional meetings to ensure project alignment and enhance collaboration.
- Cultivated client relationships through proactive communication and timely status updates.
- Demonstrated strong problem-solving skills by resolving issues efficiently.
- Conducted end-to-end testing of SuccessFactors, including third-party system integrations.
- Coordinated with diverse teams to align organizational objectives and drive strategic initiatives.
Consultant
Infosys Ltd
Hyderabad
08.2018 - 01.2024
- Led QA team to test and deploy unique HR lifecycle event functionality for employee journeys.
- Managed team of 3 in Senior QA Analyst role for SuccessFactors Employee Central implementation across APAC markets, ensuring alignment with regional requirements.
- Demonstrated expertise in SAP Payroll processes.
- Collaborated with management to create comprehensive testing plans and improvement strategies, enhancing overall project outcomes.
- Facilitated daily stand-up meetings to review project progress and address challenges.
- Analyzed test results to provide developers with actionable feedback, facilitating targeted enhancements.
- Designed and maintained test documentation for automation processes.
Customer Service Manager
Montessori High School
Ongole
09.2016 - 02.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved parent and student inquiries efficiently and professionally.
- Assisted staff in resolving complex customer issues, leading to more effective solutions.
- Established rapport with customers, managers, and team members, fostering a collaborative work environment.
- Implemented feedback systems to gather insights from families and students.
- Facilitated workshops on conflict resolution and effective communication skills.
- Developed training programs for staff, improving overall service quality.
Education
MBA - Human Resources Management
Alliance University
Bangalore05-2013
Skills
- SuccessFactors implementation
- HR processes mapping
- Project management
- Change management
- Third-party integration testing
- Test automation
- Cross-functional collaboration
Timeline
Senior Consultant
Infosys Ltd
02.2024 - Current
Consultant
Infosys Ltd
08.2018 - 01.2024
Customer Service Manager
Montessori High School
09.2016 - 02.2018
MBA - Human Resources Management
Alliance University