Vyshnavi Sighakolli
Ongole
Summary
Seeking a position in an organization that fosters skill enhancement and professional growth while making a valuable contribution to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Jr. Customer Service Executive
TATA COMMUNICATIONS TRANSFORMATION SERVICE LIMITED
Chennai
09.2021 - Current
- Played a key role in handling major projects within the team.
- Managed team's daily priorities, allocation, and reports, as well as team meeting schedules.
- Organize meetings with internal teams, as well as with onshore stakeholders.
- Emergence O&M Activity.
- Managed high volume, providing accurate information and resolving issues in a timely manner.
- Collaborated with cross-functional teams to resolve complex customer issues, demonstrating strong problem-solving skills and commitment to customer success.
- Collaborated with senior teams to identify areas for improvement in the customer project.
- Conducted follow-up weekly meetings to ensure the process, especially my project. I am currently dealing with the legacy project and showed my progression on it.
- Created detailed reports of customer interactions.
Education
B-Tech - Information Technology
Vignan's University
01.2021
Intermediate - MPC
Narayana Junior College
01.2017
SSC -
Bhashyam Educational institution
01.2015
Skills
- Technical Proficiency-
- Smallworld Applications
- Amdocs CRM
- Proficient in Microsoft Office (Excel, PowerPoint) for data analysis and presentations
- Experience with ATS
- Stakeholder Management
Certification
- Qualified Cambridge English Entry Level Preliminary English Test (PET),
- learnt a Six Sigma course. Yellow belt for business process improvement.
Accomplishments
- Received a Certificate of Excellence for demonstrating exceptional accountability and ownership in training new team members on the end-to-end process, in addition to successfully managing daily operations.
- Received HI5 Award for supporting Process in OUT OF OFFICE Hours to encounter the Volume spike cross to complete.
- Received BRAVO Award for continuous support in the process, and additionally to clear the orders and internal issues
STRENGTH
- Problem-Solving, Adaptable, Communication & Interpersonal Skills , Team Collaboration & Pressure Handling, Stakeholder Management
Hobbies
- Community Service , Networking or Attending Industry Conferences , Listening podcasts , Exercising, Traveling
Timeline
Jr. Customer Service Executive
TATA COMMUNICATIONS TRANSFORMATION SERVICE LIMITED
09.2021 - Current
- Qualified Cambridge English Entry Level Preliminary English Test (PET),
- learnt a Six Sigma course. Yellow belt for business process improvement.
B-Tech - Information Technology
Vignan's University
Intermediate - MPC
Narayana Junior College
SSC -
Bhashyam Educational institution
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