Waheba Tabassum

As an Implementation Specialist II at Ultimate Kronos Group, I drive the successful deployment of workforce management solutions by collaborating with clients and U.S.-based consultants to tailor solutions that meet their unique needs and project timelines. Proficient in tools like PlanSource, Smartsheet, and Salesforce, with expertise in managing benefits workflows, configuring APIs, and ensuring secure client data. Demonstrated leadership in mentoring new hires, and fostering team collaboration to achieve project milestones.

• Lead end-to-end benefits administration projects in HCM, collaborating with U.S.-based consultants on all phases, including planning, analysis, configuration, validation, data conversion, and deployment, while actively participating in client kick-off meetings.
• Oversee benefits integration by configuring APIs, setting benefit premiums, payroll schedules, life events, and document rules, as well as managing carrier connections through EDI workbooks.
• Ensure accurate data conversion by scrubbing and importing clean data for employees, dependents, and supplemental benefits into PlanSource. Use Smartsheet dashboards for effective error tracking and resolution.
• Automate benefits workflows through Work Status Events (WSE), configure PlanSource Admin roles, and handle service requests via Salesforce to streamline operations.
• Facilitate team collaboration through regular stand-up calls, mentor new team members, and ensure smooth onboarding, enabling the efficient completion of projects, and the achievement of key milestones.
• Perform quality assurance during deployment to identify and resolve discrepancies, ensuring high service standards, and client satisfaction.
• Successfully manage multiple implementation projects, consistently meeting deadlines, and surpassing client expectations.

As a Senior Associate at WIPRO, my responsibilities included providing high-quality support and ensuring the seamless execution of operational tasks. The position also involved training and mentoring junior staff, fostering a culture of excellence, and continuous improvement.

• Worked on different categories of health and welfare domain.
• Reconcile the client’s details with our database, on the basis of which we approve or decline their requests for different plans.
• Successful transition of new clients to make them stable for the organization.
• Ensure proper documentation and follow-up takes place.
• Undertaking SOP audit/update to maintain 100% participants' data security.
• Quality auditing for the processes with which we are aligned.
• Executing and supporting training plans for new hires and for new transitions.

In the capacity of an Analyst at Deutsche Bank Group, the role involved conducting extensive data analysis to support various financial operations. Strong attention to detail and analytical skills were essential in ensuring the accuracy and reliability of data interpretations.

• Assisted portfolio managers and reconciled to reflect the correct balance in their accounting system, on the basis of which PMs do trading.
• Performing the cash reconciliation.
• Processing of several fees, incomes, and commissions on trades in our accounting system.
• Booking of reconciliation breaks on the accounting platform (Aladdin and SCD) in order to resolve them, so that month-end reports can be published on a timely basis.