Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Waiz Ahmed

Waiz Ahmed

Systems Engineer
Bangalore,India

Summary

A self-motivated, quick learner can deliver on an individual level as well as be a strong team player. I am always result-oriented and strive to excel in everything I do with the best of my knowledge and skills.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Customer Support Engineer

Zener Systems PVT
Bangalore, India
09.2019 - 08.2021
  • Key Responsibilities Handled:
  • Site visit and troubleshooting communication devises issues
  • Helped Streamline repair processes and update procedures for support action consistency
  • Worked closely with network administrators and server engineers to deliver quality output
  • Installed, maintained and supported voice/data applications
  • Installed, maintained and supported Avay CM applications
  • Telecom engineers install, or coordinate the installation of, new or modified hardware, software, or programming modules of telecommunications systems


Network Support Engineer

Nirvaa Solution Pvt Ltd, IBM
Bangalore
09.2021 - 07.2022
  • Installation, maintenance of Avaya CM applications, Avaya SMGR, Avaya SM
  • Configuration and maintenance of Cisco and Avaya switches
  • Configuration of network switches
  • Handling Network Switches to enable VLAN to all network device like
  • CCTV, PBX Access control and all the computer systems
  • Remote support for all network related issues
  • Supported users in setup and configuration of wireless bridge networks
  • Monitored network hardware operations to evaluate proper configuration
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.

Systems Engineer

Managed Connect IT Services
Bangalore, India
07.2022 - Current
  • Collaborated with team members to achieve target results.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Resolved problems, improved operations and provided exceptional service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Bachelor of Computer Application - Computer Science

REVA UNIVERSITY
07.2015 - 05.2018

Skills

Genesys Cloud → I have learned the Genesys Cloud platform and its architecture, ableundefined

Certification

Genesys Cloud Professional ( Implementation)

Timeline

Genesys Cloud Professional ( Implementation)

10-2023

Systems Engineer

Managed Connect IT Services
07.2022 - Current

Network Support Engineer

Nirvaa Solution Pvt Ltd, IBM
09.2021 - 07.2022

Customer Support Engineer

Zener Systems PVT
09.2019 - 08.2021

Bachelor of Computer Application - Computer Science

REVA UNIVERSITY
07.2015 - 05.2018

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Waiz AhmedSystems Engineer