Waiz Ahmed
Systems Engineer
Bangalore,India
Summary
A self-motivated, quick learner can deliver on an individual level as well as be a strong team player. I am always result-oriented and strive to excel in everything I do with the best of my knowledge and skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Support Engineer
Zener Systems PVT
Bangalore, India
09.2019 - 08.2021
- Key Responsibilities Handled:
- Site visit and troubleshooting communication devises issues
- Helped Streamline repair processes and update procedures for support action consistency
- Worked closely with network administrators and server engineers to deliver quality output
- Installed, maintained and supported voice/data applications
- Installed, maintained and supported Avay CM applications
- Telecom engineers install, or coordinate the installation of, new or modified hardware, software, or programming modules of telecommunications systems
Network Support Engineer
Nirvaa Solution Pvt Ltd, IBM
Bangalore
09.2021 - 07.2022
- Installation, maintenance of Avaya CM applications, Avaya SMGR, Avaya SM
- Configuration and maintenance of Cisco and Avaya switches
- Configuration of network switches
- Handling Network Switches to enable VLAN to all network device like
- CCTV, PBX Access control and all the computer systems
- Remote support for all network related issues
- Supported users in setup and configuration of wireless bridge networks
- Monitored network hardware operations to evaluate proper configuration
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Systems Engineer
Managed Connect IT Services
Bangalore, India
07.2022 - Current
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Computer Application - Computer Science
REVA UNIVERSITY
07.2015 - 05.2018
Skills
Genesys Cloud → I have learned the Genesys Cloud platform and its architecture, ableundefined
Certification
Genesys Cloud Professional ( Implementation)
Timeline
Genesys Cloud Professional ( Implementation)
10-2023
Systems Engineer
Managed Connect IT Services
07.2022 - Current
Network Support Engineer
Nirvaa Solution Pvt Ltd, IBM
09.2021 - 07.2022
Customer Support Engineer
Zener Systems PVT
09.2019 - 08.2021
Bachelor of Computer Application - Computer Science
REVA UNIVERSITY
07.2015 - 05.2018
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