Wajid Ullah Khan
Hyderabad
Summary
Dynamic professional with a proven track record at Amazon India, excelling in customer service and problem-solving. Adept at CRM management and fostering teamwork, I consistently achieve sales targets and enhance customer satisfaction. My creativity and responsibility drive successful outcomes in fast-paced environments. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Service Associate
Amazon India
08.2022 - Current
- Serves customers by providing product and service information and resolving product and service problems.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Answering customer service inquiries via telephone mail and chat platforms to address customer needs and promote optimum outcomes.
- Researched and resolved account and service problem with friendly support
Team Lead Manager
Carigar Power Tools
11.2021 - 11.2022
- Plan and direct staffing, training, and performance evaluation to develop and control sales and service programs.
- Look after online and offline sales channels
- Creating sales report and manage sales leads
- Generate sales leads through social media platforms
- Plan and implements the sales targets.
Business Development Executive
Panzer Technologies
03.2019 - 12.2019
- Generate leads through social media platform Facebook LinkedIn
- Maintain customer data in CRM
- Maintain customer
Travel Consultant
Cloudz Tours And Travels
01.2018 - 02.2019
- Arrange tour package
- Plan tour itineraries, applying knowledge of travel routes and destination sites.
- Process visa
- Ticket issuing
Telemarketing Executive
Carigar Power Tools
- Explain product service and pricing and answer questions from customers.
- Maintain records of contacts account and orders
- Achieve sales targets
Education
High School Diploma -
Neo Quntum Collage
Hyderabad06-2018
High School - S.S.C Hyderabad
Apricot High School
HyderabadSkills
- Team collaboration
- Creative thinking
- Problem-solving
- MS Word proficiency
- Email communication
- Customer service excellence
- CRM expertise
- Time management
- Computer literacy
- Sales reporting
- Lead generation
- Account management
Languages
English, Hindi
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Associate
Amazon India
08.2022 - Current
Team Lead Manager
Carigar Power Tools
11.2021 - 11.2022
Business Development Executive
Panzer Technologies
03.2019 - 12.2019
Travel Consultant
Cloudz Tours And Travels
01.2018 - 02.2019
Telemarketing Executive
Carigar Power Tools
High School Diploma -
Neo Quntum Collage
High School - S.S.C Hyderabad
Apricot High School