Summary
Work History
Education
Skills
Certification
Generic

Harbhajan Walia

Calgary

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

FRAUD ANALYST

American Express
Winnipeg
09.2022 - Current
  • Resolve fraud cases including identity theft or unauthorized usage of credit or debit cards
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Identify those taking advantage of stolen information or deceptive practices and spot criminal trends such as phishing.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

CUSTOMER SERVICE REPERSENTATIVE

CIBC
Winnipeg
09.2021 - 11.2022
  • Open and maintain customer accounts by recording account information - Manage accounts for clients and do troubleshooting whenever required
  • Handle day to day banking operations and retail sales.

Security Officer

Securitas Canada
Winnipeg
09.2020 - 10.2022


  • Coordinate with Corporate Security at Liquor Marts
  • Monitoring intrusion detection system at banks and warehouses
  • Preparing logs and reports as required.
  • Checked and verified photo identification prior to granting facility access.

Education

GED -

Red River College
Winnipeg,Manitoba
01.2020 - 04.2021

High School Diploma -

St Peters Academy
Punjab, India
01.2017 - 04.2019

Skills

Soft interpersonal skills with ability to provide excellent customer serviceundefined

Certification

Canadian Investment Fund Certification

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Harbhajan Walia