Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WALID SHAIKH

MUMBAI

Summary

Customer-focused professional skilled in handling inbound banking inquiries and resolving service questions. Expertise in problem resolution, live chat support, and sales pipeline management enhance customer satisfaction and optimizes service processes.

Overview

2
2
Languages
1
1
year of professional experience

Work History

Inbound Sales Representative

Axis Bank
Mumbai
10.2025 - 05.2026
  • Handled inbound calls for Axis Bank inquiries and product interests, enhancing customer satisfaction.
  • Engaged customers through clear communication and attentive listening, identifying needs and providing tailored solutions.
  • Resolved basic service questions and efficiently routed complex issues to appropriate teams, maintaining operational flow.

Education

B.COM - Finance

The SIA Of Higher Education
MUMBAI

12th in HSC -

Tilak College Science Commerce And Arts
MUMBAI

10TH in SSC -

SCV SCHOOL
MUMBAI

Skills

  • Call handling
  • Call management
  • Lead qualification
  • Lead generation techniques
  • Sales techniques
  • Banking product awareness
  • Customer engagement
  • Customer account support
  • Problem resolution
  • Time management
  • Clear communication

Languages

English
Upper Intermediate
B2
Marathi
Upper Intermediate
B2

Timeline

Inbound Sales Representative

Axis Bank
10.2025 - 05.2026

B.COM - Finance

The SIA Of Higher Education

12th in HSC -

Tilak College Science Commerce And Arts

10TH in SSC -

SCV SCHOOL
WALID SHAIKH