Wan Fong (Francis) KO

• Provided front-line reception and administrative support in a busy GP practice.
• Managed patient appointments, enquiries, and referrals using eRS and SystmOne.
• Completed attaching, coding, and summarising of patient records accurately.
• Processed Eclipse tasks, including investigations and arranging blood tests.
• Maintained confidential patient records in line with GDPR and practice policies.
• Delivered friendly, professional customer service, handling challenging situations calmly.
• Supported practice operations by covering reception duties during staff absence.
• Demonstrated strong organisation, attention to detail, and ability to meet targets.

• Managed front desk operations, handling incoming calls and patient enquiries efficiently and professionally.
• Coordinated and scheduled appointments and meetings across departments to support smooth communication.
• Developed and maintained accurate filing systems, ensuring quick and secure access to records.
• Assisted with preparing and distributing internal communications, supporting effective information flow within the practice.

A reliable and hardworking individual with strong attention to detail and good physical fitness. Experienced in accurate order picking, safe packaging, and following health and safety procedures to support efficient warehouse operations.

A reliable and detail-oriented GP Administrator with experience using SystmOne to support day-to-day practice operations. Skilled in appointment booking, referrals, repeat prescriptions, and patient communication, with a strong understanding of confidentiality and primary care administration.

Provided excellent customer service by assisting customers and handling inquiries, maintained well-organized and fully stocked shelves, and supported inventory management. Operated cash registers and processed payments accurately. Ensured store cleanliness, assisted with deliveries and promotional displays, complied with health and safety regulations, and worked collaboratively with team members to support efficient store operations.

Led food and beverage sales operations for Michelin-starred and premium dining venues, developing and executing sales strategies to drive revenue and profitability. Collaborated with culinary teams on menu engineering, pricing, and presentation, while analyzing sales data and market trends to forecast performance and identify growth opportunities. Built strong client relationships and secured catering and event bookings, supported promotions and marketing initiatives, trained and motivated staff to maximize upselling, managed inventory and financial performance, and collaborated cross-functionally to align sales objectives with overall business goals.

Managed daily operations of a hotel lobby lounge, overseeing staffing, scheduling, inventory, and service standards. Recruited, trained, and supervised service teams to deliver exceptional guest experiences while maintaining brand consistency and quality control. Collaborated with culinary teams on menu development and managed the beverage program, including procurement and inventory. Drove sales and profitability through strategic promotions, upselling, and events, while controlling costs and ensuring compliance with health, safety, and sanitation regulations. Worked closely with cross-functional hotel departments to enhance guest satisfaction and revenue performance.

Hospitality professional with extensive experience at The Peninsula Hong Kong, progressing through frontline service to supervisory and management roles in high-end bar, lounge, and restaurant environments. Proven expertise in daily operations management, guest relations, event coordination, sales and marketing, menu engineering, inventory control, and financial reporting (P&L, budgets, revenue analysis). Strong leadership skills in staff training, scheduling, and cross-department coordination, with a consistent focus on service excellence, quality control, and profitability. Highly proficient in POS systems and Microsoft Office applications, with a strong ability to build lasting customer relationships and deliver premium guest experiences.