WAN IKMAL BIN WAN MOHD IDRIS
Subang Jaya
Summary
Dedicated Station Head with expertise in managing and monitoring ground operations to ensure safe and compliant aircraft operations. Delivered exceptional service standards while achieving key performance indicators, including On-Time Performance and Customer Satisfaction Index. Committed to developing teams and optimising airport operations for efficient daily performance.
Overview
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1
Language
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1
Certification
2027
2027
years of professional experience
Work History
Station Head DAC
Malaysia Airlines berhad
Dhaka, Bangladesh
03.2024 - Current
- To monitor and track full compliance of ground services provider(GSP) to the following regulatory requirement.
- Engage with local authorities regulation pertaining to occupational health, operational safety environment laws applicable to Malaysia Airlines (MAB) and the service provider
- Plan and control the OPEX to ensure it is spent within the approved budget.
- Monitor and track operational and financial KPIs on OTP, baggage performance, excess baggage and document violations cases.
- Strict adherence to safety and security compliance to ensure zero incident.
- Manage, monitor and review the SLA through monthly SLA audit on GHA’s performance.
- Manage day to day operations such as crisis with regards to flight discrepancies (flight delay or flight cancellation) are being addressed according to the agreed action plan
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Assistant Station Head OPS – Airport Services KUL (KLIA)
Malaysia Airlines Berhad
Kuala Lumpur, Malaysia
01.2021 - 03.2024
- To monitor and track full compliance of ground services provider(GSP) to the following regulatory requirement.
- Engage with local authorities regulation pertaining to occupational health, operational safety environment laws applicable to Malaysia Airlines (MAB) and the service provider
- Plan and control the OPEX to ensure it is spent within the approved budget.
- Monitor and track operational and financial KPIs on OTP, baggage performance, excess baggage and document violation cases.
- Strict adherence to safety and security compliance to ensure zero incidents.
- Manage, monitor and review the SLA through monthly SLA audit on GHA's performance.
- Manage day to day operations such as crisis with regards to flight discrepancies (flight delay or flight cancellation) are being addressed according to the agreed action plan
Station Head OPS – Airport Services AOR (Alor Setar)
Malaysia Airlines Berhad
01.2019 - 01.2021
- To monitor and track full compliance of ground services provider(GSP) to the following regulatory requirement.
- Engage with local authorities regulation pertaining to occupational health, operational safety environment laws applicable to Malaysia Airlines (MAB) and the service provider
- Plan and control the OPEX to ensure it is spent within the approved budget.
- Monitor and track operational and financial KPIs on OTP, baggage performance, excess baggage and document violation cases.
- Strict adherence to safety and security compliance to ensure zero incidents.
- Manage, monitor and review the SLA through monthly SLA audit on GHA's performance.
- Manage day to day operations such as crisis with regards to flight discrepancies (flight delay or flight cancellation) are being addressed according to the agreed action plan
Duty Manager Load Control
AeroDarat Services Sdn Bhd (KUL)
01.2016 - 01.2019
- To take charge and oversees the operations for MH flight and Customer Airlines (FOCA)
- To ensure sufficient number of qualified Load Controllers holding MH and FOCA licenses to provide service to Customer Airlines at all times.
- Ensure all monthly manual load sheet is done and submitted to airlines as required.
- To attend ORM/DDRM/FOCA meeting and all meeting which related to Load Control
- To resolve any issue and reply any complaint raise by MH and FOCA
- Ensure staff carrying out compliance and regulatory service task that comply with company policy.
Senior Officer Load Control
Malaysia Airlines Berhad (KUL)
01.2014 - 01.2016
- To prepare Loadplan, Gendec and Loadsheet for MH flight and FOCA flight ( Wide-body and Narrow-body Aircraft )
- To calculate estimate zero fuel weight
- To follow and assist aircraft to offline station especially for charter flight
- To ensure ramp officer follow the loading process and procedure before cargo door close
- To check if any cargo uplift that need special handling
- Send load distribution message (LDM ) and container pallets message ( CPM ) once aircraft departed
Airport Operations Agent
Malaysia Airlines System (KUL)
01.2008 - 01.2014
- Monitoring inbound and outbound flight activity
- To prepare daily report on domestic and international for arrivals and departure
- Focus on direct operational matters such as rerouting passengers for their onward connecting flight
- To provide all necessary action and service to passengers including hotels, alternative transport to minimize inconvenience to all passengers.
- To coordinate with station regarding flight delayed
Customer Services Assistant
Malaysia Airlines System ( Based at KBR )
01.2004 - 01.2008
- To do check-in activity
- Provide boarding passes and luggage labels and giving information to our passengers regarding airlines requirement.
- To collect excess baggage if the weight is more than Airline's requirement
- To provide passengers with special assistant and unaccompanied young travellers
IT Technician Support
Pmcare Sdn Bhd
01.2002 - 01.2004
- Setup, verifies and run job using control language statements or other appropriate commands
- Monitor Scheduling system to ensure proper scheduling constraints, completion and disposition of jobs
- Performs backup on company server, recovery and system monitoring
- Monitor hardware and software on Local Area Network (LAN) and Wide Area Network (WAN) system
- To troubleshoots software and hardware online to maintain performance and system through out
Medical Officer
Pmcare Sdn Bhd
01.2002 - 01.2002
- Gathers patient information by collecting demographic information from variety of sources.
- Maintain records availability by processing chart into the department
- To maintain quality result by following hospital and company standards
Claims Clerk
Pmcare Sdn Bhd
01.2001 - 01.2002
- Acquires information from insured or designated people in order to settle claims with the company
- Task involved calculating the amount of claim by reviewing insurance policies to determine coverage, claims and all related documents to ensure everything is complete
- To analyze data, transcribing, recording, storing and maintaining information in written or electronic form
- Temporary posting at PSS Helpdesk at Kelana Jaya
- Posting at TGG for HADJ Operations
- Posting at JED and MED for HAJ Operations (01Aug-31Oct2015)
- Loadmaster for Charter flight base at BKI (01Feb-15Feb2016)
- Loadmaster for A380 and operation support at MEL (Apr2017)
- Loadmaster for A380/A350 and operation support at SYD (Jan2018/Feb2018)
- Assist the opening and operation support of new China station WUH (Jun2017)
- Acting Station Head Wuhan China (16Jun-17Sep2017)
- Assist the opening and operation support of new China station CKG(Oct2017)
Education
International Certificate - Computer Studies
Advanced Management and Technology Centre PTPL
Shah Alam01-2001
SPM -
Sekolah Menengah Kebangsaan Seafield
Subang Jaya01-2000
Skills
- Microsoft office Applications
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Stakeholder engagement
- Adobe Photoshop
- Airport operations
- Station management
- Customer service
- Team coordination
- Load control
- Crisis management
- Incident reporting
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Leadership
WRITTEN AND LANGUAGES
Bahasa Malaysia and English
Certification
- MH LICENSE ( B738, A330, B777, A350, A380 )
- ROYAL JORDANIAN ( B787 )
- VIETNAM AIRLINES ( A320 )
TRAINING EXPERIENCE
- Departure Control System Check in Course
- World Tracer Management (Transition) Programme
- World Tracer Management Basic Course
- Dangerous Goods Awareness Course
- Dangerous Goods Regulations
- SDCS Check In
- Sita Load Control Course
- Supervisory Check In Course
- Airside Safety
- Human Factors
- Conversational English
- Aviation Security Awareness
- Ergonomics
- First Aids
- Essential Skills For Trainers
- Manual Weight and Balance Module 1 ( B738 )
- Manual Weight and Balance Module 2 ( A330, B777, B747, A380 )
- Vietnam Airlines loadsheet course ( A320 )
- Royal Jordanian loadsheet course ( A330, B787 )
Timeline
Station Head DAC
Malaysia Airlines berhad
03.2024 - Current
Assistant Station Head OPS – Airport Services KUL (KLIA)
Malaysia Airlines Berhad
01.2021 - 03.2024
Station Head OPS – Airport Services AOR (Alor Setar)
Malaysia Airlines Berhad
01.2019 - 01.2021
Duty Manager Load Control
AeroDarat Services Sdn Bhd (KUL)
01.2016 - 01.2019
Senior Officer Load Control
Malaysia Airlines Berhad (KUL)
01.2014 - 01.2016
Airport Operations Agent
Malaysia Airlines System (KUL)
01.2008 - 01.2014
Customer Services Assistant
Malaysia Airlines System ( Based at KBR )
01.2004 - 01.2008
IT Technician Support
Pmcare Sdn Bhd
01.2002 - 01.2004
Medical Officer
Pmcare Sdn Bhd
01.2002 - 01.2002
Claims Clerk
Pmcare Sdn Bhd
01.2001 - 01.2002
International Certificate - Computer Studies
Advanced Management and Technology Centre PTPL
SPM -
Sekolah Menengah Kebangsaan Seafield