Wanilson Napoleon
Indianapolis
Summary
Dedicated retail manager with extensive experience in team leadership, sales optimization, and customer experience enhancement. Resourceful professional known for high productivity and efficient task completion. Committed to fostering a supportive and engaging team environment while driving sales and operational excellence.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Swing Manager
McDonald's Restaurant
West Palm Beach
06.2021 - 12.2025
- Supervised daily operations and ensured smooth workflow in a high-paced environment.
- Trained and mentored new team members on service standards and sales techniques.
- Managed inventory and ordering supplies while minimizing waste during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular inspections to ensure cleanliness, safety, and quality standards.
Education
Palm Beach Gardens High Schools
Palm Beach Gardens, FLPalm Beach Gardens High Schools
Skills
- Team leadership
- Customer service excellence
- Operational management
- Sales optimization
- Staff training
- Effective communication
Languages
English
Full Professional
Timeline
Swing Manager
McDonald's Restaurant
06.2021 - 12.2025
Palm Beach Gardens High Schools
Palm Beach Gardens High Schools