MOHAMMAD WAQID
Community Growth Manager
Bangalore
Summary
Versatile and results-oriented Community Manager, specializing in crypto and web3 project marketing. Proven track record of cultivating thriving online communities within the dynamic landscape of blockchain gaming. Demonstrated success in orchestrating impactful events, managing partnerships, and utilizing data-driven insights to contribute to the success of web3 gaming projects.
Overview
8
8
years of professional experience
Work History
Community Growth Manager
Born To Die Game
Bangalore
10.2022 - Current
- Spearheaded the development of a comprehensive community strategy, aligning with overall business objectives and ensuring long-term community growth and sustainability.
- Acted as a key liaison between the community and executive leadership, conveying community insights to inform strategic decision-making.
- Developed and executed community engagement strategies to enhance player satisfaction and retention.
- Managed and curated content across various social media platforms, effectively increasing the game's online presence and user engagement.
- Hosted dynamic and insightful Twitter Spaces sessions, featuring collaborative discussions with internal team members and influential leaders from prominent web3 projects, fostering a rich and engaging dialogue within the community.
- Managed and curated content across various social media platforms, effectively increasing the game's online presence and user engagement.
- Orchestrated in-game events and community gatherings, driving increased participation and enthusiasm among players.
- Collaborated with the development team to create unique and memorable experiences within the game environment.
- Cultivated relationships with influencers and key community members to amplify the game's reach and influence.
- Utilized analytics tools to track community growth, engagement metrics, and user behavior, providing insights for strategic decision-making.
- Implemented KPIs to measure the success of community initiatives and adjusted strategies accordingly.
Co-Founder
Dbox
Dubai
10.2021 - 07.2022
- Worked on building an NFT and Metaverse project in different blockchains.
- Cretated custom tokenomics to support the project's ecosystem.
- Created Lightpaper, Whitepaper or Content for Medium article or other social media posts.
- Built and maintained Twitter page and Discord server with over 3000 followers from the ground up.
- Helped secure collaborations with other like-minded NFT projects and content creators.
- Handled day-to-day marketing operations and devised innovative solutions to create more market for the NFT collection.
- Planned and executed regular community activities to keep them engaged and built a lively community on the Discord server
- Worked with Game Developers, 2D and 3D Character artists, Blockchain Developers, Web Developers involved in the project development.
- Managed a team of 8 members to deliver efficient results.
- Wrote contents for the lightpaper, whitepaper, road map articles, medium articles and social media posts.
- Achieved sellout of NFT collection with 6,000 NFTs and generated revenue of over $500,000.
Senior Executive - Customer Retention Specialist
Swiggy Food Delivery Services
Bengaluru
02.2019 - 05.2021
- Handled escalation calls and chats and provide solutions to the customers in real-time and try to retain the customer.
- Resolved issues and recommended actions based on production and compliance reports.
- Bridged between the customer and the logistics team to get the order delivered within the ETA.
- Closed over 30 tickets per day to meet tight deadlines.
- Highlighted the logistic and technical problems to the relevant team across PAN India and followed up on the resolution for the same.
- Worked on CRM to tackle the issues and closed tickets with satisfactory resolution within the stipulated timeline.
Customer Executive - Sales
24/7.A.I (Expedia Process)
Bangalore
10.2017 - 12.2018
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing, and technology issues.
- Proactively upsold products or services and introduced extended warranty options to customers.
- Tracked results of various promotional campaigns by gathering customer feedback and recommended improvement areas.
- Transferred calls to the relevant department for further assistance.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Technical Support Representative
Teleperformance (Norton)
Jaipur
06.2015 - 07.2017
- Norton is the world's highest-selling anti-virus computer software.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address high-level technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
Soft Skills Development Course
National Skill Development Corporation
IndiaHigh School Diploma -
Bokkapatna PU College
IndiaSkills
Analytics and Reporting
Social Media Strategy
Market researchCRM ProficiencyOutstanding interpersonal skillsMS Office ProficiencyCommunity Management
Event Planning
Partnership Development
Crisis Management
Languages
English
Native language
Hindi
Proficient
C2
Malayalam
Upper intermediate
B2
Arabic
Elementary
A2
Timeline
Community Growth Manager
Born To Die Game
10.2022 - Current
Co-Founder
Dbox
10.2021 - 07.2022
Senior Executive - Customer Retention Specialist
Swiggy Food Delivery Services
02.2019 - 05.2021
Customer Executive - Sales
24/7.A.I (Expedia Process)
10.2017 - 12.2018
Technical Support Representative
Teleperformance (Norton)
06.2015 - 07.2017
Soft Skills Development Course
National Skill Development Corporation
High School Diploma -
Bokkapatna PU College