Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

WAQUAR Khan

Hyderabad
WAQUAR Khan

Summary

Driven Fraud Analyst proudly offering over 3 years' experience in project management, data analysis and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems. Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
years of professional experience

Work History

HSBC
HYDERABAD

Senior Fraud Analyst
01.2020 - 06.2023

Job overview

  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Served as primary contact for fraud claim inquiries.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts.
  • Conduct customer interaction in accordance with the Brand values to optimize the customer.
  • Work under several Application to investigate possible Fraud like SAS , |RISK FORT, PEGA ETC
  • Adhere strictly to compliance and operational risk control in accordance with Company and regulatory standards, policy and practices; report control weakness, compliance breaches and operational loss event

TECH MAHINDRA
HYDERABAD

Senior Technical Associate
12.2018 - 12.2019

Job overview

  • Working in a technical process and provide and resolve customer queries

  • Assisted application maintenance and peripheral deployment by maintaining assembly and testing procedures.
  • Addressed technical support inquiries by resolving open service tickets and requests.
  • Processed, tested and refurbished usable hardware for organizational redeployment.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Supported customers with online billing, access and account issues.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.

WIPRO BPS LTD
KOLKATA

Senior Associate
06.2015 - 06.2018

Job overview

  • Answer inbound calls and Speak with doctor, nurse health care providers to provide the information of the member’s account
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Obtained proper authorization and identification to release confidential medical records.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provide expertise claims support by reviewing, researching, investigating, negotiating and resolving all types of claims as well as recovery and resolution for health plans, commercial customer.
  • Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance.

Education

JRN RAJASTHAN VIDYAPEETH DEEMED TO BE UNIVERSITY
KOLKATA

Bachelor of Commerce from BCOM
01.2019

NATIONAL INSTITUTE OF OPEN SCHOOLING
KOLKATA

HSC from COMMERCE
12.2012

Skills

  • Fraud Patterns
  • Telephone and Email Etiquette
  • Trained in Various Software
  • Fraud and Anomaly Analysis
  • Risk Level Determination
  • Reporting and Alerts
  • Verbal and Written Communication
  • People Skills
  • Active Listening
  • Friendly, Positive Attitude
  • Team Management
  • Customer Service
  • Team Building
  • Fraud Investigations
  • Critical Thinking
  • Regulatory standards
  • Customer Interaction
  • Operational Risk Managment

Languages

Hindi
First Language
English
Proficient
C2
Bengali
Upper Intermediate
B2
Japanese
Beginner
A1

Timeline

Senior Fraud Analyst

HSBC
01.2020 - 06.2023

Senior Technical Associate

TECH MAHINDRA
12.2018 - 12.2019

Senior Associate

WIPRO BPS LTD
06.2015 - 06.2018

JRN RAJASTHAN VIDYAPEETH DEEMED TO BE UNIVERSITY

Bachelor of Commerce from BCOM

NATIONAL INSTITUTE OF OPEN SCHOOLING

HSC from COMMERCE
WAQUAR Khan