Shankar Rao waradi
operation Manager
Hyderabad,TG
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
4
4
Languages
3
3
years of post-secondary education
Work History
Business Development Manager
Kirthi Srinivasa Solutions
01.2024 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Compiled product and customer data to generate informed profit projections.
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Operation Manager Food and Beverage
Lifetime Wellness International Rx
07.2023 - 12.2023
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Launched quality assurance practices for each phase of development
- Maximized performance by monitoring daily activities and mentoring team members.
Restaurant Manager
Le Meridian Hotel
12.2022 - 07.2023
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw food preparation and monitored safety protocols.
Operation Manager
Maathruka Hotel
02.2022 - 10.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Restaurant Manager
Peppar And Teragon
06.2019 - 03.2021
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Assistant Restaurant Manager
Westin Hyderabad
12.2010 - 06.2019
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Food and Beverage Attendant
Royal Orchid
12.2008 - 05.2010
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Processed payments for orders and provided customers with change.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
Kendriya
BHM - Hotel Management
Indo American College
Visakhapatnam, India 05.2005 - 06.2008
High School Diploma -
Gaytri Collage
Srikakulam, India 04.2001 -
Skills
Strategic account development
Continuous Improvement
Marketing Strategy Development
Customer Billing
Sales Projections
Teamwork and Collaboration
Account Acquisition
Staff Training and Development
Issue Resolution
Staff Supervision
Competitor Monitoring
Verbal and written communication
Professionalism
Active Listening
Analytical problem solver
Customer Service
Mentoring and Coaching
Performance Metrics
Timeline
Business Development Manager
Kirthi Srinivasa Solutions
01.2024 - Current
Operation Manager Food and Beverage
Lifetime Wellness International Rx
07.2023 - 12.2023
Restaurant Manager
Le Meridian Hotel
12.2022 - 07.2023
Operation Manager
Maathruka Hotel
02.2022 - 10.2022
Restaurant Manager
Peppar And Teragon
06.2019 - 03.2021
Assistant Restaurant Manager
Westin Hyderabad
12.2010 - 06.2019
Food and Beverage Attendant
Royal Orchid
12.2008 - 05.2010
BHM - Hotel Management
Indo American College
05.2005 - 06.2008
High School Diploma -
Gaytri Collage
04.2001 -
Kendriya