Warda Alam
Kolkata
Summary
Analytical Senior Quality Analyst with expertise in statistical analysis, risk management, and process optimization. Achieved high productivity and efficient task completion. Skilled in critical thinking, problem-solving, and communication for seamless cross-functional collaboration.
Overview
15
15
years of professional experience
Work History
Senior Quality Analyst
Wipro Technologies
Kolkata
06.2015 - 04.2022
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
- Investigated client complaints regarding customer service provided.
- Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
- Monitored performance metrics to assess the effectiveness of quality control initiatives.
- Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
- Managed a team of Quality Analysts and provided guidance on best practices for testing protocols.
- Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
- Reviewed customer feedback data to identify areas for improvement in product design and development.
- Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
Senior Executive
Kotak Securities
Kolkata
03.2010 - 10.2011
- Operational Management - Managed daily operations to ensure smooth functioning of processes, including account opening, process improvement, problem resolution, and operational maintenance for the trading desk.
- Data Management - Provided efficient data management support by collecting, organizing, and accessing information.
- Banking - Collecting deposits from business account holders to manage cash flow, Client Satisfaction - Issue resolution.
- Customer Relationship - Demonstrated a commitment to exceptional customer service by promptly responding to client inquiries, effectively addressing their concerns, and cultivating positive relationships with clients.
Senior Executive
Wipro BPO
Kolkata
09.2007 - 02.2010
- Provided customer support by addressing inquiries, resolving complaints, and troubleshooting technical issues.
- Resolved escalated customer service issues promptly.
- Ensured quality standards were met through monitoring of customer calls and emails.
- Consistently provided timely status updates for customer requests and reported issues.
- Stayed updated on the company's offerings to effectively assist customers with accurate information.
- Ensured high satisfaction ratings by assisting customers with questions and resolving issues.
- Provided guidance and support to junior team members, fostering professional growth.
- Offered assistance in resolving complex issues by providing technical support.
Education
Bachelor Of Commerce - Commerce
Himalayan University
Itanagar05-2018
Skills
- Attention to details
- Communication
- Improving Process
- Adaptability
- Data Analysis
- Problem Solving
- Time Management
- Analytical Abilities
- Documentation
Affiliations
I have been a well rounded individual who can handle stressful situations and have the ability to overcome it. Have learned things and had made myself capable of merit value with my hard work.
Learnt different roles and their skills to enhance my profile in order to build my career. I have learn to provide training, coaching, monitoring, communication.
Languages
English
First Language
Accomplishments
- Star of the month.
- Month on Month Stack Performer.
- I was chosen directly for the role of a Quality Analyst from a senior associate for a new project without any interview, by senior management.
- Completed in house projects and got awarded.
Timeline
Senior Quality Analyst
Wipro Technologies
06.2015 - 04.2022
Senior Executive
Kotak Securities
03.2010 - 10.2011
Senior Executive
Wipro BPO
09.2007 - 02.2010
Bachelor Of Commerce - Commerce
Himalayan University
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