Warisha Khatoon
Kolkata
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Desiring to take on challenging position with long term career potential.
Overview
2
2
years of professional experience
Work History
CS Associate Risk Investigator
Amazon
05.2023 - 02.2024
- Played a crucial role in crisis management efforts, helping businesses respond effectively to unexpected events that posed significant threats to their operations or reputations and managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Chat Support Representative
Tech Mahindra
01.2023 - 04.2023
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns. Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services. Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
Communications Intern
Teleperformance
08.2022 - 12.2022
- Conducted one-on-one coaching sessions, providing personalized strategies for improvement in communication techniques. Improved team dynamics by focusing on interpersonal skills development during group activities.
Customer Service Representative
Globiva
05.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Handled customer inquiries and suggestions courteously and professionally.
Education
Master of Arts - English
St. Xavier's University
Kolkata06.2025
B.A. Honours - English
Sivanath Sastri College
Kolkata07.2022
Senior Secondary Education: Commerce -
Jewish Girls' School
Kolkata04.2019
Primary Education -
Jewish Girls' School
Kolkata04.2018
Skills
- Communications Skills
- Speechwriting
- Microsoft Office proficiency
- Effective communication skills
- Problem-solving abilities
- Critical Thinking
- Client Relations
- Operations Management
Timeline
CS Associate Risk Investigator
Amazon
05.2023 - 02.2024
Chat Support Representative
Tech Mahindra
01.2023 - 04.2023
Communications Intern
Teleperformance
08.2022 - 12.2022
Customer Service Representative
Globiva
05.2022 - 08.2022
Master of Arts - English
St. Xavier's University
B.A. Honours - English
Sivanath Sastri College
Senior Secondary Education: Commerce -
Jewish Girls' School
Primary Education -
Jewish Girls' School
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