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Waseem Ahamed
Desktop & Network Support Engineer
Visakhapatnam,Andhra Pradesh
Summary
Experienced as a Support Engineer with over 7 years of experience in IT industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Desktop & Network Support Engineer
Adecco India Private Limited
Visakhapatnam, A.P.
05.2018 - Current
- Setup new user accounts in the active directory; creation of new mailbox accounts via exchange management console 2012, obtain hardware for the user, setup Touchpoint calling application, IP phone, setup voicemails with phone extensions, setting up a new user on-site also remote users via remotely
- Responsible for carrying out all levels of technical support to customers, including resetting passwords, repairing faults, and other system administrative duties.
- Monitoring the uplinks and switches health checking.
- Maintained core switches, creating VLAN's and configuring VTP.
- Gained hands on experience with VLSM, STP, VTP, VLAN Trunking.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Technical Support Engineer
Indiabulls Ventures Pvt Ltd
Visakhapatnam, A.P.
04.2018 - 05.2019
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Application support for branch software through, Phone or Mail or USD application.
- Maintained response times in compliance with internal policies to support business continuity.
- Coordinate with vendor for the various software & hardware issues for the speedy resolution in solving the problems.
- Worked on the entire project from cabling to IP addressing assignment.
- Troubleshoot of WAN connectivity problems.
Desktop Support Engineer
Wipro Infotech
Visakhapatnam, A.P.
05.2016 - 04.2018
- In the Vizag region there are around 25 Branches and mainly performing activities like Attending Hardware, Software & Network Related calls
- Visited client sites to resolve outstanding help desk tickets as needed
- Lotus mail installation, troubleshooting, and upgrading into the latest version at the client end
- Monitored and ensured software applications meet standard security guidelines
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and input commands to troubleshoot areas.
- Documented and updated known fixes in knowledge base for future reference.
Desktop Support Engineer
MacSof Technologies
Visakhapatnam, A.P.
03.2015 - 02.2016
- Performed general preventative maintenance tasks on computers, laptops, printers, and any other authorized equipment
- Manage shared folder and devices through permission
- Training end-users on functions of hardware and usage of new software applications
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Education
B.Tech - Electronics and Communication Engineering
AWARE MADHAVANJI COLLEGE oF ENNG
Hyderabad 08.2008 - 11.2012
Intermediate - Mathematics, Physics & Chemistry
MNR College, Board of Intermediate Education
Visakhapatnam 05.2006 - 04.2008
Secondary School Certification - SSC
Loyola Model School
Visakhapatnam 05.2005 - 03.2006
Skills
Knowledge of Microsoft Windows 2012 Active Directory
Understanding routing protocols such as TCP/IP, DHCP, DNS, OSPF and EIGRP
Configuration and maintaining the ACCESS POINTS
Strong troubleshooting skills
Remote work support
Port security knowledge
Firewall functionality
Certification
ITIL Foundation V4
Additional Information
- Assessing the needs and preferences of the customer.
- Flexibility and Adaptability.
- Creating a positive work environment.
- Analytical and critical thinking skills.
- Time management.
- Collaboration and teamwork.
Software
Office 365
McAfee Antivirus
Timeline
ITIL Foundation V4
03-2022
Desktop & Network Support Engineer
Adecco India Private Limited
05.2018 - Current
Technical Support Engineer
Indiabulls Ventures Pvt Ltd
04.2018 - 05.2019
Desktop Support Engineer
Wipro Infotech
05.2016 - 04.2018
Desktop Support Engineer
MacSof Technologies
03.2015 - 02.2016
B.Tech - Electronics and Communication Engineering
AWARE MADHAVANJI COLLEGE oF ENNG
08.2008 - 11.2012
Intermediate - Mathematics, Physics & Chemistry
MNR College, Board of Intermediate Education
05.2006 - 04.2008
Secondary School Certification - SSC
Loyola Model School
05.2005 - 03.2006