Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Waseem Ahemad
Sales Professional
New Delhi
Summary
Overview
13
years of professional experience
3
years of post-secondary education
1
Language
Work History
Go Gadgets Pty. Ltd.New Delhi
Team Leader Manager
06.2022 - Current
Job overview
- Increased productivity by 30% and revenue streams by 10% through effective change management practices.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Delivered regular team meetings for aligned work towards common goals.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Implemented training programs to maximise team member development and potential.
- Established and maintained performance, quality and service standards for professional customer care.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Developed performance measurement strategies, identifying areas for improvement.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Humanonomy Telesolutions Pvt. Ltd.New Delhi
Sales Manager
09.2019 - 03.2021
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Tech Mahindra Business Services Pvt. Ltd.Mumbai
Customer Representative
05.2019 - 08.2019
Job overview
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Used [Software] to prepare memos, correspondence and reports.
- Offered free products or services to pacify irate or unsatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
ASB TelisolutionsGurgaon
Retail Sales Executive
01.2014 - 02.2019
Job overview
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Ace Global ServicesNew Delhi
Sales Executive
06.2012 - 01.2014
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed and implemented account management plans to establish customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed and weighed bakery department products.
Telone Consumer Products Pvt. Ltd. New Delhi
Telemarketer Sales Representative
02.2011 - 09.2012
Job overview
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
- Informed current and prospective customers of promotions and new or upgraded products.
- Conducted database research to identify potential leads and determine contact information.
- Asked pertinent questions to understand customer requirements.
Education
IGNOUNew Delhi
Bachelor of Commerce from Financial Accounting
01.2012 - 05.2015
University Overview
Skills
Business Development
Availability
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Timeline
Team Leader Manager
Go Gadgets Pty. Ltd.
06.2022 - Current
Sales Manager
Humanonomy Telesolutions Pvt. Ltd.
09.2019 - 03.2021
Customer Representative
Tech Mahindra Business Services Pvt. Ltd.
05.2019 - 08.2019
Retail Sales Executive
ASB Telisolutions
01.2014 - 02.2019
Sales Executive
Ace Global Services
06.2012 - 01.2014
IGNOU
Bachelor of Commerce from Financial Accounting
01.2012 - 05.2015
Telemarketer Sales Representative
Telone Consumer Products Pvt. Ltd.
02.2011 - 09.2012
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